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~isPartOf:"International journal of hospitality management"
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Customer service
70
Kundenservice
70
Dienstleistungsqualität
61
Service quality
61
Customer satisfaction
47
Kundenzufriedenheit
47
Consumer behaviour
40
Konsumentenverhalten
40
Beziehungsmarketing
32
Relationship marketing
32
Hotel industry
21
Hotellerie
21
Emotion
16
Arbeitsverhalten
15
Work behaviour
15
Beschwerdemanagement
14
Complaint management
14
Gastgewerbe
13
Hospitality industry
13
Gastronomie
12
Restaurant industry
12
Tourism employees
12
Tourismusberufe
12
Arbeitszufriedenheit
9
Job satisfaction
9
Robot
8
Roboter
8
Service encounter
8
Dienstleistung
7
Dienstleistungssektor
7
Hospital
7
Krankenhaus
7
Service failure
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Service industry
7
Services
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USA
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United States
7
Service recovery
6
Service robot
6
Dienstleistungsmanagement
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84
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84
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84
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English
84
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Mattila, Anna S.
4
Miao, Li
3
Torres, Edwin N.
3
Bai, Billy
2
Cheng, Bao
2
Huang, Zhuowei
2
Huey Chern Boo
2
Kim, Seongseop
2
Li, Minglong
2
Liu, Canmian
2
Liu, Qing
2
Lu, Lu
2
Lyu, Yijing
2
MacQuilken, Lisa
2
Wei, Wei
2
Xie, Lishan
2
Zhang, Fan
2
Zhang, Tingting
2
Aattila, Anna S.
1
Ahn, Jiseon
1
Andajigarmaroudi, Saeed
1
Babalola, Mayowa
1
Babalola, Mayowa T.
1
Baker, William
1
Ba̧k, Monika
1
Bilgihan, Anil
1
Bizjak, Boštjan
1
Borghi, Matteo
1
Brewster, Zachary W.
1
Butcher, Ken
1
Cao, Qiqi
1
Chang, Feng-hsiang
1
Chang, Kuo-Chien
1
Chang, Yaping
1
Chang, Yonghwan
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Chen, Haixiao
1
Chen, Kaung-hwa
1
Chen, Mengyuan
1
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1
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International journal of hospitality management
Discussion paper series / IZA
359
Journal of post-Keynesian economics : JPKE
236
Discussion paper / Centre for Economic Policy Research
221
SpringerLink / Bücher
207
NBER working paper series
202
Economics of education review
180
MPRA Paper
174
Policy research working paper : WPS
169
Post-communist economies
164
NBER Working Paper
161
Working paper / National Bureau of Economic Research, Inc.
160
CESifo working papers
156
The economics of transition
144
IZA Discussion Paper
142
IMF working paper
135
IMF working papers
134
Eastern European economics
131
Working paper
130
Economic systems
127
IMF Staff Country Reports
127
Journal of comparative economics : the journal of the Association for Comparative Economic Studies
126
Journal of business research : JBR
119
Intereconomics : review of European economic policy
118
Journal of East European management studies : JEEMS
111
William Davidson Institute working papers series
109
IZA Discussion Papers
106
World Bank Publications
102
Acta oeconomica : periodical of the Hungarian Academy of Sciences
96
Journal of retailing and consumer services
96
Springer eBook Collection
90
Review of political economy
88
Working papers / European Bank for Reconstruction and Development
88
World Bank Other Operational Studies
88
Comparative economic studies
86
Kom / Kommission der Europäischen Gemeinschaften
82
The journal of services marketing
79
Applied economics
78
Edward Elgar E-Book Archive
78
Focus on European economic integration
77
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ECONIS (ZBW)
84
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1
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10
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84
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date (oldest first)
1
Investigating the effects of service recovery strategies on consumer forgiveness and
post
-trust in the food delivery sector
Gannon, Martin
;
Taheri, Babak
;
Rahimi, Roya
;
Okumus, …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014227663
Saved in:
2
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
3
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
4
Putting customer service at risk : why and when family ostracism relates to customer-oriented behaviors
Rahaman, H. M. Saidur
;
Kwan, Ho Kwong
;
Babalola, Mayowa
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014282484
Saved in:
5
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
6
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
7
Team leader humility and team proactive customer service behavior : a regulatory focus perspective
Cao, Qiqi
;
Yang, Sainan
;
Wang, Xiao
;
Huang, Zhuowei
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014440004
Saved in:
8
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
9
Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.
;
Zhang, Huiying
;
Lyu, Jiaying
;
Bai, Billy
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
Saved in:
10
Mergers and acquisitions in the hotel industry : a comprehensive review
Zhang, Fan
;
Xiao, Qu
;
Law, Chun Hung Roberts
;
Lee, Seoki
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012389837
Saved in:
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