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~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"International journal of services and operations management"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Service quality"
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Search: subject_exact:"Empfehlungsmarketing"
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Service quality
Viral marketing
37
Virales Marketing
37
Consumer behaviour
26
Konsumentenverhalten
26
Customer satisfaction
15
Kundenzufriedenheit
15
Beziehungsmarketing
12
Dienstleistungsqualität
12
Relationship marketing
12
Internet marketing
11
Online-Marketing
11
Hotel industry
9
Hotellerie
9
Social Web
9
Social web
9
online reviews
7
Gastronomie
5
Online retailing
5
Online-Handel
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Restaurant industry
5
eWOM
5
Beschwerdemanagement
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Brand image
4
Complaint management
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Holiday behaviour
4
Markenimage
4
Social relations
4
Soziale Beziehungen
4
Urlaubsverhalten
4
word of mouth
4
Mobile communications
3
Mobilkommunikation
3
customer satisfaction
3
service quality
3
service recovery
3
word-of-mouth
3
Bibliometrics
2
Bibliometrie
2
Communication
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English
12
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Alsaggaf, Mohammed
1
Athavale, Amod S.
1
Atılgan, Kalender Özcan
1
Banahan, Benjamin F., III
1
Bentley, John O.
1
Bogicevic, Vanja
1
Bradley, Graham L.
1
Bujisic, Milos
1
Cham Tat Huei
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Eugene Cheng-xi Aw
1
Fazli, S. Mohamad
1
Gupta, Atul
1
Hsu, Maxwell K.
1
Jovanovic, Verka
1
Koç, Özge
1
Law, Rob
1
Li, Huiying
1
Li, Xiaoying
1
Lim, Yet-mee
1
Lü, Kevin
1
Nai Chiek Aik
1
Pai, Fan-Yun
1
Parsa, H. G.
1
Ranjha, Hussain
1
Rehan, Muhammad
1
Sparks, Beverley
1
Sukhu, Anupama
1
Swanson, Scott R.
1
Tay, Alexander Guan Meng
1
Ullah, Najeeb
1
Wang, Zhisheng
1
West-Sturm, Donna
1
Ye, Qiang
1
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Published in...
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International journal of pharmaceutical and healthcare marketing : IJPHM
International journal of services and operations management
International journal of services, economics and management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
25
International journal of hospitality management
22
Journal of business research : JBR
19
Journal of hospitality marketing & management
12
Journal of travel and tourism marketing
12
International journal of contemporary hospitality management
10
The journal of services marketing
9
Tourism management : research, policies, practice
8
Cogent business & management
7
Psychology & marketing
7
Service business
7
Services marketing quarterly
6
The TQM journal : the international review of organizational improvement
6
European journal of marketing : EJM
4
Journal of service management
4
Journal of strategic marketing
4
Managing service quality : MSQ ; an international journal
4
The service industries journal
4
Journal of financial services marketing : JFSM
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of vacation marketing : an international journal
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
Faculty & research / Insead : working paper series
2
Health marketing quarterly
2
Higher-order factorization machines : implementation, application, and comparison of a state-of-the-art recommender approach
2
International journal of bank marketing
2
International journal of electronic business : IJEB
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of leisure and tourism marketing : IJLTM
2
International journal of quality and service sciences
2
International journal of sport management and marketing : IJSMM
2
Journal for global business advancement : JGBA
2
Journal of air transport management
2
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
2
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ECONIS (ZBW)
12
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1
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
2
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
3
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
4
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
5
The impact of after sale service and service quality on word of mouth, mediating role of customer satisfaction
Ullah, Najeeb
;
Ranjha, Hussain
;
Rehan, Muhammad
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 494-512
Persistent link: https://www.econbiz.de/10012008540
Saved in:
6
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
7
Antecedents of hospital brand image and the relationships with medical tourists' behavioral intention
Cham Tat Huei
;
Lim, Yet-mee
;
Nai Chiek Aik
;
Tay, …
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
4
,
pp. 412-431
Persistent link: https://www.econbiz.de/10011643495
Saved in:
8
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
9
Antecedents and consequences of pharmacy loyalty behavior
Athavale, Amod S.
;
Banahan, Benjamin F., III
;
Bentley, …
- In:
International journal of pharmaceutical and healthcare …
9
(
2015
)
1
,
pp. 36-55
Persistent link: https://www.econbiz.de/10011302267
Saved in:
10
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
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