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~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"Technological forecasting & social change : an international journal"
~subject:"Electronic Commerce"
~subject:"Gesundheitswesen"
~subject:"Hospital"
~type:"article"
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Search: "Dienstleistungsqualität"
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Electronic Commerce
Gesundheitswesen
Hospital
Dienstleistungsqualität
65
Service quality
65
Customer satisfaction
28
Kundenzufriedenheit
28
Health care
26
Consumer behaviour
25
Gesundheitsversorgung
25
Konsumentenverhalten
25
Krankenhaus
25
Health care system
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Beziehungsmarketing
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Relationship marketing
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Patienten
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Patients
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Healthcare
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Robot
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Roboter
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7
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E-health
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Quality management
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Qualitätsmanagement
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Social Web
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Confidence
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Lieferkette
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Service robots
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Supply chain
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Artificial intelligence
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Arzneimittel
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Betriebliche Wertschöpfung
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Consumer satisfaction
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3
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34
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34
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Kim, Rachel H.
2
Lee, Chang Won
2
Osei-Frimpong, Kofi
2
Aagja, Jayesh P.
1
Agarwal, Anurag K.
1
Ahammad, Mohammad F.
1
Ahmed, Zafar U.
1
Ashill, Nicholas J.
1
Awang, Zainudin
1
Ağdelen, Zafer
1
Baalbaki, Imad
1
Bamfo, Bylon Abeeku
1
Beise-Zee, Rian
1
Borishade, Taiye Tairat
1
Bruhn, Manfred
1
Brunel, Frederic
1
Bu, Caihong
1
Byram, Anand
1
Büttner, Julia
1
Cegarra Navarro, Juan Gabriel
1
Chahal, Hardeep
1
Cham Tat Huei
1
Chauhan, Ankur
1
Chen, Haotian
1
Chen, Shuhui
1
Chiappetta Jabbour, Charbel José
1
Cleven, Anne
1
Cui, Fangfang
1
D'Angelo, Alfredo
1
Desai, Pranjal
1
Dogbe, Courage Simon Kofi
1
El-Bassiouny, Noha
1
Ersöz, Burcu Toker
1
Fait, Monica
1
Findley, Carolyn Sara Casey
1
Gao, Yacong
1
García-Pérez, Alexeis
1
Garg, Renuka
1
Gaukler, Gary M.
1
Georgi, Dominik
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International journal of pharmaceutical and healthcare marketing : IJPHM
Technological forecasting & social change : an international journal
Health care management review : HCM review
76
International journal of hospitality management
65
Journal of health economics
48
Journal of health organization and management
48
The TQM journal : the international review of organizational improvement
38
Quality management journal : QMJ
36
Health marketing quarterly
33
The service industries journal
32
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
31
Journal of retailing and consumer services
29
Health economics
26
International journal of contemporary hospitality management
23
Journal of hospitality marketing & management
22
International journal of quality and service sciences
21
International journal of productivity and quality management : IJPQM
20
Management science : journal of the Institute for Operations Research and the Management Sciences
20
Total quality management & business excellence
20
Journal of business research : JBR
19
International journal of quality & reliability management
18
The European journal of health economics : HEPAC ; health economics in prevention and care
18
Journal of internet commerce
17
Journal of travel and tourism marketing
17
Service business
17
Health care management science
15
International journal of production economics
15
International journal of services and operations management
15
Journal of service management
15
Production and operations management : an international journal of the Production and Operations Management Society
15
The journal of services marketing
15
International journal of electronic marketing and retailing : IJEMR
14
International journal of health care finance and economics
13
Services marketing quarterly
13
The European journal of health economics
13
Tourism management : research, policies, practice
13
European journal of operational research : EJOR
12
Journal of operations management
12
Manufacturing & service operations management : M & SOM
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
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ECONIS (ZBW)
34
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1
My doctor is an avatar! The effect of anthropomorphism and emotional receptivity on individuals' intention to use digital-based healthcare services
Sestino, Andrea
;
D'Angelo, Alfredo
- In:
Technological forecasting & social change : an …
191
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014287691
Saved in:
2
Implications for sustainable healthcare operations in embracing telemedicine services during a pandemic
Chauhan, Ankur
;
Jakhar, Suresh Kumar
;
Chiappetta …
- In:
Technological forecasting & social change : an …
176
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013342719
Saved in:
3
Exploring users' willingness to disclose personal information in online healthcare communities : the role of satisfaction
Sun, Shiwei
;
Zhang, Jin
;
Zhu, Yiwei
;
Jiang, Mian
;
Chen, …
- In:
Technological forecasting & social change : an …
178
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013349154
Saved in:
4
Influencing factors of patient satisfaction in teleconsultation : a cross-sectional study
Lu, Wei
;
Hou, Hongli
;
Ma, Rui
;
Chen, Haotian
;
Zhang, Ran
; …
- In:
Technological forecasting & social change : an …
168
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012802623
Saved in:
5
Integrating community and e-commerce to build a trusted online second-hand platform : based on the perspective of social capital
Luo, Nuan
;
Wang, Yu
;
Zhang, Mingli
;
Niu, Tao
;
Tu, Jianbo
- In:
Technological forecasting & social change : an …
153
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012234664
Saved in:
6
Examining the impact of health information systems on healthcare service improvement : the case of reducing in patient-flow delays in a U.S. hospital
Ker, Jun-Ing
;
Wang, Yichuan
;
Hajli, Nick
- In:
Technological forecasting & social change : an …
127
(
2018
),
pp. 188-198
Persistent link: https://www.econbiz.de/10011956859
Saved in:
7
Healthcare service evolution towards the Internet of Things : an end-user perspective
Martínez-Caro, Eva
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Technological forecasting & social change : an …
136
(
2018
),
pp. 268-276
Persistent link: https://www.econbiz.de/10011961859
Saved in:
8
Strategies for technology-driven service encounters for patient experience satisfaction in hospitals
Lee, Donhee
- In:
Technological forecasting & social change : an …
137
(
2018
),
pp. 118-127
Persistent link: https://www.econbiz.de/10011962009
Saved in:
9
Patient co-creation activities in healthcare service delivery at the micro level : the influence of online access to healthcare information
Osei-Frimpong, Kofi
;
Wilson, Alan M.
;
Lemke, Fred
- In:
Technological forecasting & social change : an …
126
(
2018
),
pp. 14-27
Persistent link: https://www.econbiz.de/10011952138
Saved in:
10
Factors influencing the choice of private and public hospitals : empirical evidence from Ghana
Bamfo, Bylon Abeeku
;
Dogbe, Courage Simon Kofi
- In:
International journal of pharmaceutical and healthcare …
11
(
2017
)
1
,
pp. 80-96
Persistent link: https://www.econbiz.de/10011705028
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