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~isPartOf:"International journal of production economics"
~isPartOf:"Journal of business research : JBR"
~person:"Gustafsson, Anders"
~type_genre:"Article in journal"
~type_genre:"Aufsatzsammlung"
~type_genre:"Konferenzbeitrag"
~type_genre:"Statistics"
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Consumer behaviour
6
Konsumentenverhalten
6
Customer satisfaction
5
Dienstleistung
5
Dienstleistungsqualität
5
Dienstleistungssektor
5
Innovation
5
Kundenzufriedenheit
5
Service industry
5
Service quality
5
Services
5
Betriebliche Wertschöpfung
4
Beziehungsmarketing
4
Bibliometrics
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4
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4
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Customer service
3
Dienstleistungsinnovation
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Emotion
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Innovation management
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Innovationsmanagement
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Kundenservice
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Service innovation
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Arousal
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Coronavirus
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Customer experience
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Kundenintegration
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Literature review
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Service encounters
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B2B Boycotting
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Betriebswirtschaftslehre
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Bibliometric analysis
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Brand
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Article
22
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Article in journal
Aufsatzsammlung
Konferenzbeitrag
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22
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22
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Gustafsson, Anders
Cheng, T. C. E.
98
Gunasekaran, Angappa
50
Laroche, Michel
42
Huarng, Kun-Huang
39
Parida, Vinit
37
Choi, Tsan-Ming
36
Ko, Eunju
35
Oghazi, Pejvak
34
Pereira, Vijay
33
Tan, Kim Hua
31
Dwivedi, Yogesh Kumar
30
Cárdenas-Barrón, Leopoldo Eduardo
29
Jaber, Mohamad Y.
29
Minner, Stefan
29
Sarkis, Joseph
29
Sharma, Piyush
29
Glock, Christoph H.
28
Kraus, Sascha
27
Vrontis, Demetris
27
Wincent, Joakim
27
Woodside, Arch G.
27
Zhao, Xiande
27
Govindan, Kannan
26
Lai, Kee-hung
26
Yeung, Andy C. L.
26
Chebat, Jean-Charles
25
Tang, Ou
25
Ngai, Eric W. T.
24
Paul, Justin
24
Foroudi, Pantea
23
Patel, Pankaj
23
Zhou, Li
23
Valette-Florence, Pierre
22
Dolgui, Alexandre
21
Gharbi, Ali
21
Huo, Baofeng
21
Disney, Stephen M.
20
Gupta, Suraksha
20
Adomako, Samuel
19
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International journal of production economics
Journal of business research : JBR
Journal of service management
8
Journal of retailing and consumer services
5
Journal of service research
4
Journal of retailing
3
Journal of service research : JSR
3
Psychology & marketing
3
The journal of services marketing
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of the Academy of Marketing Science
2
The TQM journal : the international review of organizational improvement
2
AMS review : official publication of the Academy of Marketing Science
1
Constitutional political economy
1
Empirica : journal of european economics
1
European journal of marketing : EJM
1
International journal of quality and service sciences
1
International journal of services technology and management
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of industry, competition and trade : from theory to policy
1
Journal of marketing research : JMR
1
Journal of public policy & marketing
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
Marketing letters : a journal of research in marketing
1
SpringerLink / Bücher
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ECONIS (ZBW)
22
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1
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10
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22
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date (oldest first)
1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
3
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
4
Fostering collaborative research for customer experience : connecting academic and practitioner worlds
Burton, Jamie
;
Gruber, Thorsten
;
Gustafsson, Anders
- In:
Journal of business research : JBR
130
(
2021
),
pp. 736-740
Persistent link: https://www.econbiz.de/10012544899
Saved in:
5
What can we learn from #StopHateForProfit boycott regarding corporate social irresponsibility and corporate social responsibility?
He, Hongwei
;
Kim, Sumin
;
Gustafsson, Anders
- In:
Journal of business research : JBR
131
(
2021
),
pp. 217-226
Persistent link: https://www.econbiz.de/10012544960
Saved in:
6
Customer deviance : a framework, prevention strategies, and opportunities for future research
Fombelle, Paul W.
;
Voorhees, Clay M.
;
Jenkins, Mason R.
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 387-400
Persistent link: https://www.econbiz.de/10012257631
Saved in:
7
Effects of COVID-19 on business and research
Donthu, Naveen
;
Gustafsson, Anders
- In:
Journal of business research : JBR
117
(
2020
),
pp. 284-289
Persistent link: https://www.econbiz.de/10012286032
Saved in:
8
Fostering collaborative research for customer experience : connecting academic and practitioner worlds
Burton, Jamie
;
Gruber, Thorsten
;
Gustafsson, Anders
- In:
Journal of business research : JBR
116
(
2020
),
pp. 351-355
Persistent link: https://www.econbiz.de/10012257617
Saved in:
9
The great game of business : advancing knowledge on gamification in business contexts
Wünderlich, Nancy V.
;
Gustafsson, Anders
;
Hamari, Juho
; …
- In:
Journal of business research : JBR
106
(
2020
),
pp. 273-276
Persistent link: https://www.econbiz.de/10012158364
Saved in:
10
Investigating the emerging COVID-19 research trends in the field of business and management : a bibliometric analysis approach
Verma, Surabhi
;
Gustafsson, Anders
- In:
Journal of business research : JBR
118
(
2020
),
pp. 253-261
Persistent link: https://www.econbiz.de/10012288595
Saved in:
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