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~isPartOf:"International journal of production economics"
~isPartOf:"Journal of service research : JSR"
~person:"Boshoff, Christo"
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International journal of production economics
Journal of service research : JSR
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A neurophysiological assessment of consumers' emotional responses to service recovery behaviors : the impact of ethnic group and gender similarity
Boshoff, Christo
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 401-413
Persistent link: https://www.econbiz.de/10009673026
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