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~isPartOf:"International journal of production economics"
~isPartOf:"Journal of service research : JSR"
~subject:"Online retailing"
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Online retailing
Beschwerdemanagement
39
Complaint management
39
Dienstleistungsqualität
22
Service quality
22
Beziehungsmarketing
17
Consumer behaviour
17
Customer satisfaction
17
Konsumentenverhalten
17
Kundenzufriedenheit
17
Relationship marketing
17
Customer service
10
Kundenservice
10
service recovery
10
Dienstleistungssektor
7
Service industry
7
service failure
7
Emotion
6
USA
4
United States
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Meta-Analyse
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Meta-analysis
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Mobile communications
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Mobilkommunikation
3
Viral marketing
3
Virales Marketing
3
anger
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satisfaction
3
China
2
Competition
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Dienstleistungsmarketing
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Einzelhandel
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Game theory
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Internet marketing
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Online-Handel
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Online-Marketing
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Retail trade
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Salespeople
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Services marketing
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Spieltheorie
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Chen, Jing
1
Chen, Youhua
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Demirag, Ozgun Caliskan
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Huang, Min
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Jin, Delong
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Sun, Miao
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Tian, Ye
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Yan, Yufei
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International journal of production economics
Journal of service research : JSR
Journal of business research : JBR
5
Journal of hospitality marketing & management
5
Journal of retailing and consumer services
4
Business and Economic Research : BER
2
International journal of electronic customer relationship management : IJECRM
2
International journal of quality & reliability management
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Managing service quality : MSQ ; an international journal
2
Total quality management & business excellence
2
Apprimus Edition Wissenschaft
1
Asia Pacific journal of marketing and logistics
1
Australian School of Business working paper : Australian School of Business research paper
1
British journal of management : BJM
1
Business horizons
1
CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
1
Cogent business & management
1
Edition Wissenschaft - Apprimus
1
Edition Wissenschaft Apprimus
1
European journal of operational research : EJOR
1
International journal of accounting and information management
1
International journal of business information systems : IJBIS
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of electronic commerce : IJEC
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of hospitality management
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
Inventi impact: retailing & consumer services
1
Journal for global business advancement : JGBA
1
Journal of business ethics : JOBE
1
Journal of consumer behaviour
1
Journal of consumer marketing
1
Journal of economics & management
1
Journal of electronic commerce research : JECR
1
Journal of global marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of retailing
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The impact of online reviews in the presence of customer returns
Sun, Miao
;
Chen, Jing
;
Tian, Ye
;
Yan, Yufei
- In:
International journal of production economics
232
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012495550
Saved in:
2
Omnichannel retailers' return policy strategies in the presence of competition
Jin, Delong
;
Demirag, Ozgun Caliskan
;
Chen, Youhua
; …
- In:
International journal of production economics
225
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012293898
Saved in:
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