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~isPartOf:"International journal of production economics"
~person:"Yan, Nina"
~subject:"Produktivität"
~subject:"Relationship marketing"
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Produktivität
Relationship marketing
Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Consumer behaviour
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Consumer complaints
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Dienstleistungsqualität
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On-demand economy
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Platform service
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Self-influence effect
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Examining consumer complaints from an on-demand service platform
Yan, Nina
;
Xu, Xun
;
Tong, Tingting
;
Huang, Liujia
- In:
International journal of production economics
237
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012607202
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