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~isPartOf:"International journal of production economics"
~subject:"Dienstleistungssektor"
~subject:"United Kingdom"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
~type_genre:"Working Paper"
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Search: subject_exact:"Mystery shopping"
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Dienstleistungssektor
United Kingdom
Dienstleistungsqualität
52
Service quality
52
Service industry
14
Customer satisfaction
12
Kundenzufriedenheit
12
Quality management
12
Qualitätsmanagement
12
Beziehungsmarketing
10
Relationship marketing
10
Product quality
9
Produktqualität
9
E-commerce
8
Electronic Commerce
8
Lieferkette
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Supply chain
8
Gesundheitsversorgung
7
Health care
7
Hospital
7
Krankenhaus
7
Consumer behaviour
6
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Dienstleistung
5
Gesundheitswesen
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Health care system
5
Performance measurement
5
Performance-Messung
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Services
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Customer service
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Empirical method
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Empirische Methode
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Online retailing
4
Online-Handel
4
Preismanagement
4
Pricing strategy
4
Queueing theory
4
Warteschlangentheorie
4
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3
Business services
3
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14
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Article in journal
Handbuch
Working Paper
Aufsatz in Zeitschrift
14
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English
14
Author
All
Cheng, T. C. E.
3
Lee, Peter K. C.
2
Yee, Rachel W. Y.
2
Yeung, Andy C. L.
2
Amorim, Marlene
1
Avinadav, Tal
1
Batista, Luciano
1
Calabrese, Armando
1
Chernonog, Tatyana
1
Cárdenas-Barrón, Leopoldo Eduardo
1
Davis-Poynter, Simon
1
Hallikas, Jukka
1
Hanukov, Gabi
1
Huang, Liujia
1
Immonen, Mika
1
Jayaram, Jayanth
1
Li, Guo
1
Liao, Yi
1
Liu, Mengqi
1
Mackelprang, Alan W.
1
Maull, Roger
1
Melão, Nuno
1
Mikkonen, Karri
1
Ng, Irene
1
Pynnönen, Mikko
1
Reis, João
1
Sethi, Suresh P.
1
Shen, Wenjing
1
Spiegel, Uriel
1
Tong, Tingting
1
Trigos, Federico
1
Tu, Yiliu
1
Vazquez, Alan R.
1
Wang, Binni
1
Wang, Pong
1
Xu, Kefeng
1
Xu, Xun
1
Yan, Nina
1
Yang, Shilei
1
Yang, Yefei
1
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International journal of production economics
The journal of services marketing
43
The service industries journal
40
Journal of business research : JBR
30
Journal of retailing and consumer services
26
Journal of service management
23
Services marketing quarterly
22
International journal of hospitality management
20
Journal of service research : JSR
20
Journal of service research
19
CHE research paper
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
Service business
15
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of services and operations management
13
International journal of contemporary hospitality management
12
International journal of quality & reliability management
12
Discussion paper series / IZA
10
European journal of operational research : EJOR
10
International journal of quality and service sciences
10
Journal of service theory and practice : JSTP
10
Discussion paper / Centre for Economic Policy Research
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Journal of the Academy of Marketing Science
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Journal of marketing management : MM
8
Benchmarking : an international journal ; BIJ
7
Discussion paper
7
Health care management review : HCM review
7
International journal of services and operations management : IJSOM
7
Journal of health organization and management
7
The TQM journal : the international review of organizational improvement
7
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
International journal of services technology and management
6
Journal of hospitality marketing & management
6
Managing service quality : MSQ ; an international journal
6
Psychology & marketing
6
The economic journal : the journal of the Royal Economic Society
6
Working papers / Centre for Market and Public Organisation
6
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ECONIS (ZBW)
14
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1
Customer satisfaction service match and service quality-based blockchain cloud manufacturing
Wang, Binni
;
Wang, Pong
;
Tu, Yiliu
- In:
International journal of production economics
240
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012629892
Saved in:
2
Online platform service investment : a bane or a boon for supplier encroachment
Zhang, Xuefeng
;
Li, Guo
;
Liu, Mengqi
;
Sethi, Suresh P.
- In:
International journal of production economics
235
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012519394
Saved in:
3
Examining consumer complaints from an on-demand service platform
Yan, Nina
;
Xu, Xun
;
Tong, Tingting
;
Huang, Liujia
- In:
International journal of production economics
237
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012607202
Saved in:
4
Channel selection and fulfillment service contracts in the presence of asymmetric service information
Zhou, Rui
;
Liao, Yi
;
Shen, Wenjing
;
Yang, Shilei
- In:
International journal of production economics
222
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012233050
Saved in:
5
Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João
;
Amorim, Marlene
;
Melão, Nuno
- In:
International journal of production economics
215
(
2019
),
pp. 24-33
Persistent link: https://www.econbiz.de/10012036645
Saved in:
6
A simulation-based heuristic that promotes business profit while increasing the perceived quality of service industries
Trigos, Federico
;
Vazquez, Alan R.
;
Cárdenas-Barrón, …
- In:
International journal of production economics
211
(
2019
),
pp. 60-70
Persistent link: https://www.econbiz.de/10012013918
Saved in:
7
Improving efficiency in service systems by performing and storing "preliminary services"
Hanukov, Gabi
;
Avinadav, Tal
;
Chernonog, Tatyana
; …
- In:
International journal of production economics
197
(
2018
),
pp. 174-185
Persistent link: https://www.econbiz.de/10011820954
Saved in:
8
Servitization through outcome-based contract : a systems perspective from the defence industry
Batista, Luciano
;
Davis-Poynter, Simon
;
Ng, Irene
; …
- In:
International journal of production economics
192
(
2017
),
pp. 133-143
Persistent link: https://www.econbiz.de/10011782331
Saved in:
9
Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
10
Service purchasing and value creation : toward systemic purchases
Hallikas, Jukka
;
Immonen, Mika
;
Pynnönen, Mikko
; …
- In:
International journal of production economics
147
(
2014
)
1
,
pp. 53-61
Persistent link: https://www.econbiz.de/10010350456
Saved in:
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