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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of service management"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Customer satisfaction
Dienstleistungsqualität
276
Service quality
273
Kundenzufriedenheit
136
Qualitätsmanagement
82
Quality management
80
Beziehungsmarketing
74
Relationship marketing
74
Konsumentenverhalten
67
service quality
46
Customer service
33
Kundenservice
33
Dienstleistungssektor
30
Service industry
30
Gesundheitswesen
28
Health care system
28
Health care
27
Services
27
Dienstleistung
26
Gesundheitsversorgung
26
customer satisfaction
26
Hospital
23
Krankenhaus
23
Measurement
19
Messung
19
Product quality
18
Produktqualität
18
Customer integration
17
Kundenintegration
17
Betriebliche Wertschöpfung
16
Value creation
16
Dienstleistungsmanagement
15
Service management
15
Bank
14
AHP-Verfahren
13
India
13
Indien
13
Performance measurement
13
Performance-Messung
13
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1
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Article
154
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154
Aufsatz in Zeitschrift
154
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English
154
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Shahin, Arash
4
Edvardsson, Bo
3
Ha Thu Nguyen
3
Tronvoll, Bård
3
Abdul Rahman
2
Adil, Mohd
2
Aghdaie, Fathollah Amiri
2
Ahmed, Gouher
2
Akroush, Mamoun N.
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Anh Thi Tu Le
2
Bloemer, Johanna M.
2
Boon-Cheong Chew
2
Gruber, Thorsten
2
Gustafsson, Anders
2
Hillebrand, Bas
2
Joosten, Herm
2
Lay Hong Tan
2
McColl-Kennedy, Janet R.
2
Norzalita Abd Aziz
2
Ponsignon, Frederic
2
Riel, Allard C. R. van
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Skordoulis, Michalis
2
Syaiful-Rizal Hamid
2
Willems, Kim
2
Wu, Luorong
2
Abedi, Saeed
1
Abudaqa, Anas
1
Affara, Israa B.
1
Agarwal, Sonal
1
Ahlawat, Pardeep K.
1
Ajarmah, Balqees Salem
1
Akasheh, Sajad
1
Al Shurideh, Muhammad
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Alasonas, Panteleimon
1
Alblooshi, Tareq
1
Albrecht, Carmen-Maria
1
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International journal of productivity and quality management : IJPQM
International journal of services, economics and management
Journal of service management
International journal of hospitality management
289
Journal of retailing and consumer services
286
Journal of business research : JBR
174
The journal of services marketing
164
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
136
The service industries journal
130
International journal of contemporary hospitality management
114
Journal of hospitality marketing & management
113
Journal of travel and tourism marketing
101
Services marketing quarterly
95
Journal of air transport management
72
Journal of service research : JSR
70
Tourism management : research, policies, practice
70
Service business
68
The TQM journal : the international review of organizational improvement
65
Cogent business & management
63
International journal of quality and service sciences
62
International journal of services and operations management
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
International journal of quality & reliability management
54
Total quality management & business excellence
54
Asia Pacific journal of marketing and logistics
53
Managing service quality : MSQ ; an international journal
49
The international journal of bank marketing : IJBM
44
Journal of Asian finance, economics and business : JAFEB
40
Journal of the Academy of Marketing Science
39
Quality management journal : QMJ
39
Psychology & marketing
35
International journal of services and operations management : IJSOM
32
International journal of business information systems : IJBIS
31
Journal of service theory and practice : JSTP
30
Journal of strategic marketing
30
European journal of marketing : EJM
29
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of electronic marketing and retailing : IJEMR
29
Journal of retailing
29
Journal of service research
28
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ECONIS (ZBW)
154
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1
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
2
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
3
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
4
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
5
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
6
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
7
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
8
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
9
A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes
Yue, Yumeng
;
Zettna, Nate
;
Cheng, Shuoxin
;
Nguyen, Helena
- In:
Journal of service management
34
(
2023
)
5
,
pp. 941-969
Persistent link: https://www.econbiz.de/10014456519
Saved in:
10
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
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