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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Psychology & marketing"
~subject:"Beziehungsmarketing"
~subject:"customer satisfaction"
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Beziehungsmarketing
customer satisfaction
Dienstleistungsqualität
146
Service quality
146
Customer satisfaction
72
Kundenzufriedenheit
72
Quality management
66
Qualitätsmanagement
66
Consumer behaviour
36
Konsumentenverhalten
36
Relationship marketing
36
service quality
33
Hospital
18
Krankenhaus
18
Product quality
18
Produktqualität
18
Customer service
14
Gesundheitsversorgung
14
Health care
14
Kundenservice
14
Gesundheitswesen
13
Health care system
13
Beschwerdemanagement
11
Complaint management
11
Measurement
11
Messung
11
AHP approach
10
AHP-Verfahren
10
Bank
10
Dienstleistungssektor
10
Service industry
10
quality
10
quality management
10
Jordan
9
Jordanien
9
Multi-criteria analysis
9
Multikriterielle Entscheidungsanalyse
9
Einzelhandel
8
Fuzzy sets
8
Fuzzy-Set-Theorie
8
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Undetermined
26
Free
7
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Article
46
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Article in journal
46
Aufsatz in Zeitschrift
46
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English
46
Author
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Ha Thu Nguyen
3
Shahin, Arash
3
Adil, Mohd
2
Aghdaie, Fathollah Amiri
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Anh Thi Tu Le
2
Walsh, Gianfranco
2
Yi, Youjae
2
Agarwal, Sonal
1
Ahmed, Gouher
1
Akasheh, Sajad
1
Al Shurideh, Muhammad
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Allada, Vijaya Kameswari
1
Alzoubi, Haitham M.
1
Anber Abraheem Shlash Mohammad
1
ArabYarmohammadi, Mohammad
1
Ates, Zelal
1
Atulkar, Sunil
1
Bali, Aditya
1
Balouei Jamkhaneh, Hadi
1
Becker, Marc
1
Blaurock, Marah
1
Blut, Markus
1
Boo, Je-Man
1
Boon-Cheong Chew
1
Borghi, Matteo
1
Büttgen, Marion
1
Chalikias, Miltiadis
1
Choi, Beom Joon
1
Choung, Eun-Mi
1
Chow, Cheris W. C.
1
Cossío-Silva, Francisco-José
1
Cusin, Julien
1
Damali, Uzay
1
Dias, Ana Alexandra da Costa
1
Drosos, Dimitris
1
Dubey, Rameshwar
1
Fam, Kim Shyan
1
Flacandji, Michaël
1
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Published in...
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International journal of productivity and quality management : IJPQM
Psychology & marketing
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
79
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
71
Journal of hospitality marketing & management
61
Services marketing quarterly
54
Journal of service research : JSR
49
Journal of travel and tourism marketing
47
International journal of contemporary hospitality management
46
Service business
42
Cogent business & management
38
Journal of service management
37
International journal of services and operations management
32
Journal of service research
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
29
International journal of services, economics and management
27
Journal of strategic marketing
27
Total quality management & business excellence
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of electronic customer relationship management : IJECRM
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
International journal of electronic marketing and retailing : IJEMR
19
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal for global business advancement : JGBA
16
Journal of marketing
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
Journal of service theory and practice : JSTP
16
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ECONIS (ZBW)
46
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1
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
2
Ordinary customer experience : conceptualization, characterization, and implications
Heinonen, Kristina
;
Lipkin, Michaela
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1720-1736
Persistent link: https://www.econbiz.de/10014338320
Saved in:
3
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
4
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
5
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
6
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Saved in:
7
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
8
Insights into customer online reviews of
service
quality
in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
9
Service
quality
dimensions and repurchase intentions in online shopper : an Indian experience
Atulkar, Sunil
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 180-197
Persistent link: https://www.econbiz.de/10012595605
Saved in:
10
The mediating role of customer satisfaction and its effect on
service
quality
-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
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