The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Mohd Sadiq, Mohd Adil
| Year of publication: |
2021
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|---|---|
| Authors: | Sadiq, Mohd ; Adil, Mohd |
| Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 32.2021, 4, p. 520-535
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| Subject: | service quality | satisfaction | loyalty | bank | cross-cultural | mediation | Malaysia | India | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Indien | Beziehungsmarketing | Relationship marketing | Taiwan | Bank |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPQM.2021.114256 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012516747