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~isPartOf:"International journal of productivity and quality management : IJPQM"
~subject:"Beziehungsmarketing"
~subject:"Brand"
~subject:"Dienstleistungsqualität"
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Beziehungsmarketing
Brand
Dienstleistungsqualität
Relationship marketing
30
Customer satisfaction
18
Kundenzufriedenheit
18
Service quality
18
Consumer behaviour
12
Konsumentenverhalten
12
Quality management
12
Qualitätsmanagement
12
service quality
9
Bank
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customer satisfaction
5
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4
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Jordan
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Jordanien
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quality function deployment
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satisfaction
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Shahin, Arash
3
Adil, Mohd
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Ha Thu Nguyen
2
Oey, Elia
2
Agarwal, Sonal
1
Aghdaie, Fathollah Amiri
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Al-Nady, Bahaà Abdul-Hafez Attallah
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Allada, Vijaya Kameswari
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Anber Abraheem Shlash Mohammad
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Anh Chi Phan
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Anh Thi Tu Le
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1
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1
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1
Arun, K. K.
1
Atulkar, Sunil
1
Bali, Aditya
1
Balouei Jamkhaneh, Hadi
1
Bhatnagar, Swati
1
Boo, Je-Man
1
Choung, Eun-Mi
1
Damali, Uzay
1
Devadasan, S. R.
1
Dias, Ana Alexandra da Costa
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Dubey, Rameshwar
1
Fransiska, Fransiska
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1
Goujani, Afshin Jahanbazi
1
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1
Ilkhanizadeh, Shiva
1
Isfahani, Ali Nasr
1
Islam, Muhammad Saiful
1
Jung, Hojin
1
Kachwala, Tohid
1
Khaleel, Marwan
1
Khoa Bach Nguyen
1
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International journal of productivity and quality management : IJPQM
Journal of business research : JBR
659
Journal of retailing and consumer services
603
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
296
SpringerLink / Bücher
256
The journal of services marketing
232
The journal of business & industrial marketing
192
The service industries journal
191
Journal of strategic marketing
175
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
International journal of contemporary hospitality management
133
Journal of hospitality marketing & management
130
Journal of travel and tourism marketing
130
Journal of marketing
124
Journal of service research : JSR
121
The journal of brand management : an international journal
116
The journal of product & brand management
115
Asia Pacific journal of marketing and logistics
111
Journal of service management
111
Tourism management : research, policies, practice
111
Cogent business & management
108
Journal of retailing
105
Gabler Edition Wissenschaft
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
98
European journal of marketing : EJM
97
Services marketing quarterly
93
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
84
Service business
83
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
74
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
73
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
73
Journal of financial services marketing : JFSM
71
Business horizons
69
International journal of retail & distribution management
69
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ECONIS (ZBW)
30
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1
Identifying and improving customer preferences of frozen tuna for the export market
Oey, Elia
;
Puspitasari, Pande Putu Maharani
;
Fransiska, …
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 512-535
Persistent link: https://www.econbiz.de/10014364126
Saved in:
2
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
Saved in:
3
An empirical study on the predictors of long-term orientation in interfirm channel relationships : fast moving consumer goods distributors' perspective
Bhatnagar, Swati
;
Yadav, Rajan
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 160-179
Persistent link: https://www.econbiz.de/10013448942
Saved in:
4
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
5
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
6
A case study on the service quality perception in a university mall : customers’ perspective
Moohialdin, Ammar
;
Islam, Muhammad Saiful
- In:
International journal of productivity and quality …
36
(
2022
)
3
,
pp. 403-416
Persistent link: https://www.econbiz.de/10013369931
Saved in:
7
Service quality dimensions and repurchase intentions in online shopper : an Indian
experience
Atulkar, Sunil
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 180-197
Persistent link: https://www.econbiz.de/10012595605
Saved in:
8
The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid
;
Panchal, Dinesh
;
Bali, Aditya
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
Saved in:
9
Studying the conformity level of customer needs and organisation perception using a customer satisfaction index
Mohseni, Nematollah
;
Shekarchizadeh, Ahmadreza
;
Shahin, …
- In:
International journal of productivity and quality …
32
(
2021
)
2
,
pp. 246-264
Persistent link: https://www.econbiz.de/10012516449
Saved in:
10
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
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