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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"International journal of services and operations management : IJSOM"
~isPartOf:"International journal of services and operations management"
~language:"eng"
~person:"Adams, Samuel"
~person:"Alas, Ruth"
~person:"Dabestani, Reza"
~person:"Dias, Álvaro Lopes"
~person:"Kötter, Wolfgang"
~subject:"Arbeitsleistung"
~subject:"Arbeitszufriedenheit"
~subject:"Bank"
~subject:"Customer satisfaction"
~subject:"Manufacturing system"
~subject:"Organisatorischer Wandel"
~subject:"Organizational change"
~subject:"Standard"
~subject:"Work-life balance"
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Arbeitsleistung
Arbeitszufriedenheit
Bank
Customer satisfaction
Manufacturing system
Organisatorischer Wandel
Organizational change
Standard
Work-life balance
Dienstleistungsqualität
7
Service quality
7
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Hotel industry
4
Hotellerie
4
Kundenzufriedenheit
4
Hotel
2
Iran
2
Performance measurement
2
Performance-Messung
2
Prioritization
2
organisational commitment
2
organisational environment
2
service quality
2
AHP approach
1
AHP-Verfahren
1
Analytic network process (ANP)
1
Bankgeschäft
1
Banking services
1
Consumer behaviour
1
Continuance intention
1
DEA
1
Data envelopment analysis (DEA)
1
Economic transition
1
Efficiency
1
Effizienz
1
Einzelhandel
1
Emotion
1
Employee retention
1
Evaluation
1
Familie-Beruf
1
Führungsstil
1
Human Resource Management
1
Importance-performance analysis (IPA)
1
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English
Author
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Adams, Samuel
Alas, Ruth
Dabestani, Reza
Dias, Álvaro Lopes
Kötter, Wolfgang
Vasumathi, A.
10
Renna, Paolo
4
Sagaya, Mary T.
4
Shahin, Arash
4
Akroush, Mamoun N.
3
Devadasan, S. R.
3
Malik, Shahab Alam
3
Melo, Fagner José Coutinho de melo
3
Shirouyehzad, Hadi
3
Subashini, R.
3
Abdullah, Firdaus
2
Abu-Lail, Bayan N.
2
Albuquerque, André Philippi Gonzaga de
2
Ali, Sadia Samar
2
Anand, G.
2
Antony, Jiju
2
Arora, Hitesh
2
Arora, Padmasai
2
Costa, Renato J. Lopes da
2
Dubey, Rameshwar
2
Ebrahimi, Mohsen
2
Egilmez, Gokhan
2
Fatima, Johra Kayeser
2
Fazlollahtabar, Hamed
2
Gonçalves, Rui
2
Husain, Khalid Sami
2
Izogo, Ernest Emeka
2
Jayaram, Jayanth
2
Jha, Abhishek Kumar
2
Kee, Fong Tat
2
Kodali, Rambabu
2
Kumar, Mukesh
2
Kumar, Parveen
2
Mahapatra, Siba Sankar
2
Mastrogiacomo, Luca
2
Medeiros, Denise Dumke de
2
Mukherjee, Indrajit
2
Nazeri, Ali
2
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International journal of quality & reliability management
International journal of services and operations management : IJSOM
International journal of services and operations management
Baltic journal of management
2
Chinese management studies : CMS
2
Innovation in business and enterprise : technologies and frameworks
2
International journal of productivity and quality management : IJPQM
2
International journal of value chain management : IJVCM
2
Journal of East European management studies : JEEMS
2
Journal of business economics and management
2
Problems and perspectives in management : PPM ; international research journal
2
Chandos Asian studies series
1
Dissertationes rerum oeconomicarum Universitatis Tartuensis
1
EBS review
1
Implementation of changes in Chinese organizations : groping a way through the darkness
1
International journal of Chinese culture and management : IJCCM
1
International journal of entrepreneurial venturing : IJEV
1
International journal of financial services management : IJFSM
1
International journal of intelligent enterprise
1
International journal of management concepts and philosophy : IJMCP
1
International journal of process management and benchmarking : IJPMB
1
International journal of services, economics and management
1
Journal for East European Management Studies
1
Journal of Indian business research
1
Journal of business ethics : JOBE
1
Journal of change management : an international journal
1
Journal of promotion management : innovations in planning and applied research
1
Mergers and acquisitions in practice
1
Personalmanagement im Transformationsprozess : V. Chemnitzer Ostforum ["Personalmanagement im Transformationsprozess/Human Resource Management in Transition" 21.-23. März 2001] 20. - 23. März 2001
1
Strategic change management in the public sector : an EFMD European case book
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
8
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1
Exploring the direct and mediating effect of transformational leadership on employee commitment
Dias, Álvaro Lopes
;
Silva, Veronica
;
Pereira, Leandro
; …
- In:
International journal of services and operations …
43
(
2022
)
4
,
pp. 510-530
Persistent link: https://www.econbiz.de/10014226789
Saved in:
2
The work-life balance and job satisfaction
Dias, Álvaro Lopes
;
Feixeira, Carolina
;
Pereira, Leandro
; …
- In:
International journal of services and operations …
43
(
2022
)
3
,
pp. 401-420
Persistent link: https://www.econbiz.de/10013553298
Saved in:
3
Determinants of continuance intention to use mobile self-scanning applications in retail
Ferreira, Andreia
;
Silva, Graça Miranda
;
Dias, Álvaro …
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 455-477
Persistent link: https://www.econbiz.de/10013535692
Saved in:
4
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
5
Organisational changes and learning in production and service organisations during a transition in society
Alas, Ruth
- In:
International journal of services and operations management
4
(
2008
)
4
,
pp. 481-497
Persistent link: https://www.econbiz.de/10003750950
Saved in:
6
Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
7
Service quality and customer satisfaction in public transport operations
Amponsah, Christian Tabi
;
Adams, Samuel
- In:
International journal of services and operations management
25
(
2016
)
4
,
pp. 531-549
Persistent link: https://www.econbiz.de/10011636649
Saved in:
8
Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
Tavakoli, Mohammad Mahdi
;
Shirouyehzad, Hadi
; …
- In:
International journal of services and operations management
16
(
2013
)
4
,
pp. 427-442
Persistent link: https://www.econbiz.de/10010354436
Saved in:
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