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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of service management"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
280
Service quality
278
Kundenzufriedenheit
146
Customer satisfaction
145
Consumer behaviour
85
Konsumentenverhalten
85
Beziehungsmarketing
79
Relationship marketing
79
Quality management
46
Qualitätsmanagement
46
Customer service
36
Kundenservice
36
Dienstleistungssektor
35
Service industry
35
Services
33
Dienstleistung
31
Health care
25
Gesundheitsversorgung
24
Gesundheitswesen
23
Health care system
23
Beschwerdemanagement
19
Complaint management
19
Customer integration
19
Kundenintegration
19
Krankenhaus
18
Hospital
17
Dienstleistungsmanagement
16
Hochschule
15
Service management
15
service quality
15
Arbeitszufriedenheit
14
Betriebliche Wertschöpfung
14
Emotion
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Higher education institution
14
Job satisfaction
14
Students
14
Studierende
14
Value creation
14
Malaysia
12
Performance measurement
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131
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8
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Article
273
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278
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278
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12
Konferenzbeitrag
12
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7
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English
280
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Edvardsson, Bo
10
Witell, Lars
7
Svensson, Göran
5
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Akroush, Mamoun N.
3
Elg, Mattias
3
Engström, Jon
3
Gustafsson, Anders
3
Kristensson, Per
3
Padin, Carmen
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Rönnbäck, Åsa
3
Tronvoll, Bård
3
Abdul Rahman
2
Astrini, Nidya Judhi
2
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Brege, Staffan
2
Brown, Stephen Walter
2
Cham Tat Huei
2
Chase, Richard B.
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
Gera, Rajat
2
Gruber, Thorsten
2
Grönroos, Christian
2
Hillebrand, Bas
2
Jaakkola, Elina
2
Joosten, Herm
2
Karlsson, Margareta
2
Leroi-Werelds, Sara
2
Longbottom, David
2
Mahr, Dominik
2
Norzalita Abd Aziz
2
Odekerken-Schröder, Gaby
2
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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International journal of quality and service sciences
International journal of services, economics and management
Journal of service management
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
278
OLC EcoSci
2
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
3
Editorial: a practical SQUARE Guide on quality service for boards of disability service providers for adults with intellectual disability in Australia
Wallace, Robyn Anne
;
Rimes, Julie
;
Bitsika, Vicki
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10014315017
Saved in:
4
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
5
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
6
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
7
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
8
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
9
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
10
Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo
;
Morante, Diego
;
Tegethoff, Thomas
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
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