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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of service management"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
279
Service quality
277
Kundenzufriedenheit
146
Customer satisfaction
145
Consumer behaviour
98
Konsumentenverhalten
98
Beziehungsmarketing
87
Relationship marketing
87
Customer service
35
Dienstleistungssektor
35
Kundenservice
35
Quality management
35
Qualitätsmanagement
35
Service industry
35
Services
33
Dienstleistung
31
Beschwerdemanagement
26
Complaint management
26
Gastronomie
24
Restaurant industry
24
Health care
23
Gesundheitsversorgung
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Gesundheitswesen
22
Health care system
22
Krankenhaus
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Customer integration
21
Hospital
21
Kundenintegration
21
Hotel industry
18
Hotellerie
18
Emotion
17
Arbeitszufriedenheit
16
Job satisfaction
16
Dienstleistungsmanagement
15
Betriebliche Wertschöpfung
14
Service management
14
Value creation
14
Product quality
12
Produktqualität
12
USA
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Undetermined
151
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Article
276
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277
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English
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Edvardsson, Bo
10
Witell, Lars
7
Svensson, Göran
5
Fisk, Raymond P.
4
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Sparks, Beverley
4
Elg, Mattias
3
Engström, Jon
3
Gustafsson, Anders
3
Kristensson, Per
3
Padin, Carmen
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Rönnbäck, Åsa
3
Sharma, Piyush
3
So, Kevin Kam Fung
3
Tronvoll, Bård
3
Wang, Ying
3
Astrini, Nidya Judhi
2
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Brege, Staffan
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Cini, Daniela
2
Clemes, Michael D.
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Del Chiappa, Giacomo
2
Enquist, Bo
2
Gallarza, Martina G.
2
Gazzoli, Gabriel
2
Grönroos, Christian
2
Han, Heesup
2
Hancer, Murat
2
Hanks, Lydia
2
Hillebrand, Bas
2
Hsu, Maxwell K.
2
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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International journal of quality and service sciences
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of service management
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
277
OLC EcoSci
2
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
3
Editorial: a practical SQUARE Guide on quality service for boards of disability service providers for adults with intellectual disability in Australia
Wallace, Robyn Anne
;
Rimes, Julie
;
Bitsika, Vicki
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10014315017
Saved in:
4
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
5
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
6
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
7
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
8
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
9
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
10
Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo
;
Morante, Diego
;
Tegethoff, Thomas
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
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