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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Chang, Sue-Ting"
~subject:"Service quality"
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International journal of quality and service sciences
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Exploring the impact factor o positive word-of-mouth influences satisied customers
Su, Yi-Liang
;
Lin, Tom M. Y.
;
Chang, Sue-Ting
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 430-444
Persistent link: https://www.econbiz.de/10011300157
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