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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing"
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Search: subject_exact:"Reklamation"
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Beschwerdemanagement
52
Complaint management
52
Dienstleistungsqualität
38
Consumer behaviour
37
Konsumentenverhalten
37
Service quality
37
Kundenzufriedenheit
34
Customer satisfaction
33
Beziehungsmarketing
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Relationship marketing
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service failure
14
Customer service
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Viral marketing
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Virales Marketing
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service recovery
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Online-Handel
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social media
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Mattila, Anna S.
3
Svari, Sander
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Svensson, Göran
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Koc, Erdogan
2
Petzer, Daniel J.
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Sparks, Beverley
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Ahasanul Haque
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Allard, Thomas
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Anusree, M. R.
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Arun Kumar Tarofder
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International journal of quality and service sciences
Journal of hospitality marketing & management
Journal of marketing
Journal of business research : JBR
72
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of service research : JSR
31
The service industries journal
28
Service business
22
Journal of the Academy of Marketing Science
21
International journal of contemporary hospitality management
20
Psychology & marketing
16
European journal of marketing : EJM
15
Journal of retailing
15
Journal of service research
15
SpringerLink / Bücher
15
Journal of service management
14
Managing service quality : MSQ ; an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of air transport management
12
Journal of consumer behaviour : an international research review
12
Marketing letters : a journal of research in marketing
12
Ilmenauer Schriften zur Betriebswirtschaftslehre
11
International journal of consumer studies
11
Journal of marketing management : MM
10
Journal of service theory and practice
9
Journal of service theory and practice : JSTP
9
Asia Pacific journal of marketing and logistics
8
Business horizons
8
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
International journal of production economics
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
8
Tourism management : research, policies, practice
8
Cogent business & management
7
Marketing intelligence & planning
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
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ECONIS (ZBW)
52
OLC EcoSci
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51
Recovery strategies for service failures: the case of restaurants
Silber, Ilan
;
Israeli, Aviad
;
Bustin, Adi
;
Zvi, Ofir Ben
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 730-740
Persistent link: https://www.econbiz.de/10003893337
Saved in:
52
Satisfaction, complaint, and the stock value gap
Luo, Xueming
;
Homburg, Christian
- In:
Journal of marketing
72
(
2008
)
4
,
pp. 29-43
Persistent link: https://www.econbiz.de/10003746961
Saved in:
53
Consumer complaint intentions and behavior : definitional and taxonom. issues
Singh, Jagdip
- In:
Journal of marketing
52
(
1988
)
1
,
pp. 93-107
Persistent link: https://www.econbiz.de/10001055310
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