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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Telekommunikationssektor"
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Dienstleistungsqualität
Telecommunications industry
10
Telekommunikationssektor
10
Customer satisfaction
9
Kundenzufriedenheit
9
Consumer behaviour
8
Konsumentenverhalten
8
Service quality
8
Beziehungsmarketing
7
Relationship marketing
7
Mobile communications
5
Mobile phone
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5
Mobiltelefon
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3
Telecommunications
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Telekommunikation
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Attitudinal loyalty
2
Beschwerdemanagement
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Complaint management
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Dienstleistungssektor
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Digitale Dienste
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Quach, Sara
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Thaichon, Paramaporn
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Arun Kumar Tarofder
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1
Berbel-Pineda, Juan M.
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Lobo, Antonio
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Ruiz-Benítez, Rocío
1
Selvantharan, Prashantini
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Tesform, Goitom
1
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International journal of quality and service sciences
Journal of retailing and consumer services
Services marketing quarterly
6
International journal of quality & reliability management
5
Journal of management research
4
African journal of business and economic research : AJBER
2
Electronic commerce research and applications
2
International journal of business excellence
2
International journal of business innovation and research
2
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Journal of economics and business research
2
Journal of global marketing
2
The TQM journal : the international review of organizational improvement
2
African journal of economic and management studies : AJEMS
1
Amfiteatru economic : an economic and business research periodical
1
Arab economic and business journal
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Benchmarking : an international journal ; BIJ
1
Business analyst : a refereed journal of Shri Ram College of Commerce
1
Business ethics and leadership : BEL
1
Cases on branding strategies and product development : successes and pitfalls
1
Corporate reputation review : an international journal
1
Customer Experience : Forum Dienstleistungsmanagement
1
Data mining and analytics
1
Department of Economics working paper
1
Discussion Papers on Business and Economics, University of Southern Denmark, 11/2015
1
Discussion paper / Center for Economic Research, Tilburg University
1
Discussion papers on business and economics
1
ERIM Report Series Reference
1
ERIM report series research in management
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Economie publique : revue de l'Institut d'Economie Publique
1
Economies : open access journal
1
Edward Elgar E-Book Archive
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Electronic commerce research
1
Financial markets, institutions and risks : FMIR
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
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Global business review
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HMD : Praxis der Wirtschaftsinformatik
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ECONIS (ZBW)
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1
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
2
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
3
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
4
Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
Tesform, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011598729
Saved in:
5
Assessment of the telephone service provision
Jankalova, Miriam
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011558934
Saved in:
6
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
7
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
8
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
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