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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of service management"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The accounting review : a publication of the American Accounting Association"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
361
Service quality
359
Kundenzufriedenheit
115
Customer satisfaction
114
Financial audit
97
Wirtschaftsprüfung
97
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
69
Konsumentenverhalten
69
Quality management
53
Qualitätsmanagement
53
audit quality
48
Health care
37
Gesundheitsversorgung
36
Dienstleistungssektor
35
Service industry
35
Services
33
Customer service
32
Krankenhaus
32
Kundenservice
32
Dienstleistung
31
Hospital
31
Gesundheitswesen
30
Health care system
30
Fee (Remuneration)
23
Honorar
23
Customer integration
19
Kundenintegration
19
Beschwerdemanagement
16
Complaint management
16
Internal control
15
Internes Kontrollsystem
15
Product quality
15
Produktqualität
15
Betriebliche Wertschöpfung
14
Dienstleistungsmanagement
14
Financial statement audit
14
Jahresabschlussprüfung
14
Value creation
14
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Undetermined
209
Free
8
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Article
358
Book / Working Paper
3
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Article in journal
359
Aufsatz in Zeitschrift
359
Conference paper
12
Konferenzbeitrag
12
Case study
3
Collection of articles of several authors
3
Fallstudie
3
Sammelwerk
3
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2
Konferenzschrift
2
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English
361
Author
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Edvardsson, Bo
10
Witell, Lars
7
Aobdia, Daniel
5
Lu, Susan Feng
5
Svensson, Göran
5
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Terwiesch, Christian
4
Bills, Kenneth L.
3
Chan, Carri W.
3
DeFond, Mark L.
3
Elg, Mattias
3
Engström, Jon
3
Francis, Jere R.
3
Gustafsson, Anders
3
Kristensson, Per
3
Lawrence, Alastair
3
Padin, Carmen
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Rönnbäck, Åsa
3
Stein, Sarah E.
3
Tronvoll, Bård
3
Astrini, Nidya Judhi
2
Bavafa, Hessam
2
Beirão, Gabriela
2
Bhaskar, Lori Shefchik
2
Bloemer, Johanna M.
2
Brege, Staffan
2
Brown, Stephen Walter
2
Campbell, Dennis W.
2
Chase, Richard B.
2
Cini, Daniela
2
Cunningham, Lauren M.
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Debo, Laurens G.
2
Earley, Christine E.
2
Enquist, Bo
2
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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International journal of quality and service sciences
Journal of service management
Management science : journal of the Institute for Operations Research and the Management Sciences
The accounting review : a publication of the American Accounting Association
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
177
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Total quality management & business excellence
93
Discussion paper series / IZA
92
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
359
OLC EcoSci
2
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1
Editorial: a practical SQUARE Guide on quality service for boards of disability service providers for adults with intellectual disability in Australia
Wallace, Robyn Anne
;
Rimes, Julie
;
Bitsika, Vicki
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10014315017
Saved in:
2
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
3
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
4
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
5
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
6
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
7
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
8
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
9
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Al-Refai, Abd Al-Aziz Hamed
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
10
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
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