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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"The American economic review"
~subject:"Measurement"
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Search: subject_exact:"Dienstleistungsqualität"
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Measurement
Dienstleistungsqualität
260
Service quality
258
Kundenzufriedenheit
140
Customer satisfaction
139
Consumer behaviour
93
Konsumentenverhalten
93
Beziehungsmarketing
66
Relationship marketing
66
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32
Qualitätsmanagement
32
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Tourism marketing
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Virales Marketing
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satisfaction
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Chetty, Raj
2
Friedman, John N
2
Rockoff, Jonah E.
2
Rothstein, Jesse
2
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1
Adongo, Charles A.
1
Angrist, Joshua D.
1
Barabino, Bendetto
1
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1
Deiana, Eusebio
1
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1
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1
Katırcıoğlu, Salih Turan
1
Kilinç, Ceyhun
1
Kim, Kakyom
1
Kim, Namhyun
1
Mehtap-Smadi, Salime
1
Pathak, Parag A.
1
Sarrico, Cláudia S.
1
Schwartz, Zvi
1
Severt, Denver E.
1
Silva, Luís Filipe Cardoso
1
Taale, Francis
1
Tilocca, Proto
1
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International journal of quality and service sciences
Journal of travel and tourism marketing
The American economic review
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
20
International journal of productivity and quality management : IJPQM
11
Total quality management & business excellence
10
International journal of hospitality management
8
International journal of services and operations management
8
Journal of business research : JBR
8
The service industries journal
8
Journal of retailing and consumer services
7
Quality management journal : QMJ
6
Tourism management : research, policies, practice
6
Economics of education review
5
International journal of contemporary hospitality management
5
Journal of air transport management
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
International journal of services, economics and management
4
Journal of service management
4
NBER Working Paper
4
Working paper / National Bureau of Economic Research, Inc.
4
Health economics
3
IZA Discussion Paper
3
International journal of business and globalisation : IJBG
3
International journal of business excellence
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of quality & reliability management
3
Journal of hospital marketing & public relations
3
Journal of marketing management : MM
3
Journal of retailing
3
Managing service quality : MSQ ; an international journal
3
Metamorphosis : a journal of management research
3
NBER working paper series
3
The international journal of logistics management
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Amfiteatru economic : an economic and business research periodical
2
Decision
2
Electronic commerce research
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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ECONIS (ZBW)
9
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1
Measuring negative tourist-to-tourist interaction : scale development and validation
Adam, Issahaku
;
Taale, Francis
;
Adongo, Charles A.
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 287-301
Persistent link: https://www.econbiz.de/10012289329
Saved in:
2
Measuring the impacts of teachers : comment
Rothstein, Jesse
- In:
The American economic review
107
(
2017
)
6
,
pp. 1656-1684
Persistent link: https://www.econbiz.de/10011701268
Saved in:
3
Measuring the impacts of teachers : reply
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
107
(
2017
)
6
,
pp. 1685-1717
Persistent link: https://www.econbiz.de/10011701272
Saved in:
4
Interpreting tests of school VAM validity
Angrist, Joshua D.
;
Hull, Peter
;
Pathak, Parag A.
; …
- In:
The American economic review
106
(
2016
)
5
,
pp. 388-392
Persistent link: https://www.econbiz.de/10011700054
Saved in:
5
POLQUAL : measuring service quality in police traffic services
Sarrico, Cláudia S.
;
Ferreira, Luís Miguel D. F.
; …
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 275-289
Persistent link: https://www.econbiz.de/10010127407
Saved in:
6
On the validity of the "importance minus performance" construct : a genuine contribution of the tourism literature or a mishap?
Kim, Namhyun
;
Choi, Sangsoo
;
Schwartz, Zvi
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 599-610
Persistent link: https://www.econbiz.de/10009627531
Saved in:
7
Service quality and university students' satisfaction on the travel agencies : an empirical investigation from Northern Cyprus
Katırcıoğlu, Salih Turan
;
Mehtap-Smadi, Salime
; …
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 299-311
Persistent link: https://www.econbiz.de/10009634527
Saved in:
8
Measuring service quality in urban bus transport : a modified SERVQUAL approach
Barabino, Bendetto
;
Deiana, Eusebio
;
Tilocca, Proto
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 238-252
Persistent link: https://www.econbiz.de/10009655254
Saved in:
9
Satisfaction or quality comes first : an empirical analysis
Kim, Kakyom
;
Severt, Denver E.
- In:
Journal of travel and tourism marketing
28
(
2011
)
1
,
pp. 81-96
Persistent link: https://www.econbiz.de/10009008254
Saved in:
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