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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"NBER Working Paper"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~person:"Nguyen, Thu-Huong"
~subject:"Customer satisfaction"
~subject:"Health care costs"
~subject:"Kundenzufriedenheit"
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Customer satisfaction
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Kundenzufriedenheit
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Developing countries
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Dienstleistungsqualität
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Health-care service quality
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Measuring service quality and satisfaction
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International journal of quality and service sciences
NBER Working Paper
Production and operations management : an international journal of the Production and Operations Management Society
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Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
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