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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
2
Service quality
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Telecommunications industry
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Telekommunikationssektor
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Apology
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Assessment
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Consumer behaviour
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Customer satisfaction
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Customer service
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Customers satisfaction
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Dienstleistungssektor
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Explanation
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Internet
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Internet service provider
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Konsumentenverhalten
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Kundenservice
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Kundenzufriedenheit
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Price
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Quality
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Service
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Service failure
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Arun Kumar Tarofder
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Azam, S. M. Ferdous
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Jankalova, Miriam
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Nikhashemi, Seyed Rajab
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Selvantharan, Prashantini
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International journal of quality and service sciences
Telecommunications policy : the international journal of digital economy, data sciences and new media
416
Information economics and policy : IEP
110
Diskussionsbeiträge / Wissenschaftliches Institut für Kommunikationsdienste
87
Journal of regulatory economics
47
Kom / Kommission der Europäischen Gemeinschaften
41
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
37
Review of industrial organization : RIO
32
SpringerLink / Bücher
28
Europäische Hochschulschriften / 5
27
Applied economics
26
Intereconomics : review of European economic policy
25
Diskussionsbeitrag / Europäisches Institut für Internationale Wirtschaftsbeziehungen : europäische Wirtschaft und internationale Wirtschaftsbeziehungen
23
Diskussionsbeiträge zur Telekommunikationsforschung
23
Economia e politica industriale
23
Industrial and corporate change
23
Discussion paper / Centre for Economic Policy Research
22
International journal of industrial organization
22
Law and economics of international telecommunications
22
Information, computer, communications policy : ICCP
21
Working paper
21
Journal of economic issues : jei
20
Policy research working paper : WPS
19
Technological forecasting & social change : an international journal
19
Discussion paper / Tinbergen Institute
18
Edward Elgar E-Book Archive
18
International journal of forecasting
17
Netnomics
17
NBER working paper series
16
Schriftenreihe des Wissenschaftlichen Instituts für Kommunikationsdienste
16
European journal of operational research : EJOR
15
Gabler Edition Wissenschaft
15
The annals of regional science : an international journal of urban, regional and environmental research and policy ; official journal of the Western Regional Science Association
15
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
14
CESifo working papers
14
Diskussionsbeiträge / Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste
14
HWWA discussion paper
14
International journal of technology management : IJTM
14
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
14
Policy research working paper
14
Sondergutachten der Monopolkommission
14
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ECONIS (ZBW)
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The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
2
Assessment of the telephone service provision
Jankalova, Miriam
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011558934
Saved in:
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