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~isPartOf:"International journal of retail & distribution management"
~isPartOf:"Inventi impact: retailing & consumer services"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~subject:"Distribution channel"
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Search: "Customer relationship management"
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Distribution channel
Beziehungsmarketing
290
Relationship marketing
290
Consumer behaviour
161
Konsumentenverhalten
161
Customer satisfaction
82
Kundenzufriedenheit
82
Dienstleistungsqualität
65
Service quality
65
Einzelhandel
44
Retail trade
44
Internet marketing
39
Online-Marketing
39
Social Web
36
Social web
36
Online retailing
32
Online-Handel
32
Customer value
31
Kundenwert
31
Brand management
30
Customer integration
30
Kundenintegration
30
Markenführung
30
Confidence
24
Vertrauen
24
Dienstleistungssektor
23
Service industry
23
USA
23
United States
23
Customer service
22
Kundenservice
22
Brand image
20
Markenimage
20
E-commerce
19
Electronic Commerce
19
Vertriebsweg
18
Beschwerdemanagement
16
Complaint management
16
Lieferantenmanagement
16
Supplier relationship management
16
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18
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Frasquet Deltoro, Marta
2
Antia, Kersi D.
1
Berkman, Zafer Kamil
1
Betancourt, Roger R.
1
Bezes, Christophe
1
Bruggen, Gerrit H. van
1
Carvalho, José Luís
1
Chang, Chun-Wei
1
Chen, Mei Su
1
Chocarro, Raquel
1
Cortiñas, Monica
1
Donnell, Lisa
1
Elorz, Margarita
1
Falcão e Cunha, Joã
1
Falk, Tomas
1
Fisk, Raymond P.
1
Hammerschmidt, Maik
1
Harsono, Mugi
1
Haryono, Tulus
1
Huré, Elodie
1
Hutchinson, Karise
1
Jap, Sandy D.
1
Konuş, Umut
1
Lai, Gene C.
1
Lukviarman, Niki
1
Magueta, Daniel
1
Miquel, Maria-José
1
Mollá Descals, Alejandro
1
Múgica Grijalba, José Miguel
1
Neslin, Scott A.
1
Pallas, Florian
1
Patrício, Lia
1
Pauwels, Koen
1
Peng, Chenming
1
Picot-Coupey, Karine
1
Piveteau, Lauren
1
Polo-Redondo, Yolanda
1
Reid, Andrea
1
Reinartz, Werner J.
1
Ruiz-Molina, Maria Eugenia
1
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Published in...
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International journal of retail & distribution management
Inventi impact: retailing & consumer services
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
Journal of retailing and consumer services
25
Journal of business research : JBR
17
Industrial marketing management : the international journal for industrial and high-tech firms
15
Journal of retailing
15
Journal of marketing channels : ... distribution systems, strategy, and management
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
The international review of retail, distribution and consumer research
7
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Asia Pacific journal of marketing and logistics
5
The journal of business & industrial marketing
5
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
5
European journal of operational research : EJOR
4
Handbuch Multi-Channel-Marketing
4
International journal of production economics
4
International journal of retail and distribution management
4
Journal of marketing
4
Managing customer experiences in an omnichannel world : melody of online and offline environments in the customer journey
4
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
3
International journal of electronic commerce : IJEC
3
International journal of electronic marketing and retailing : IJEMR
3
Journal of marketing channels : distribution systems, strategy, and management
3
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
3
Marketing intelligence & planning
3
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
3
SpringerLink / Bücher
3
The service industries journal
3
Cogent business & management
2
Contemporary issues in digital marketing
2
Die Bank
2
Distribution im Aufbruch : Bestandsaufnahme und Perspektiven
2
European journal of marketing
2
European retail research
2
Gabler Edition Wissenschaft
2
Handbook of marketing strategy
2
International business review : the official journal of the European International Business Academy
2
International journal of electronic customer relationship management : IJECRM
2
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ECONIS (ZBW)
18
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1
Effects of fairness and relationship quality on relational behavior
Berkman, Zafer Kamil
- In:
Inventi impact: retailing & consumer services
(
2020
)
4
,
pp. 244-261
Persistent link: https://www.econbiz.de/10012416537
Saved in:
2
Meassevuring e-service quality, satisfaction and loyalty of customer in the online channel of the modern retail
Veloso, Cláudia Miranda
;
Magueta, Daniel
;
Sousa, Bruno
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10012601930
Saved in:
3
Structure of channel management and agency theory : relationship marketing approach for fast moving consumer goods (FMCG) business
Trihatmoko, R. Agus
;
Harsono, Mugi
;
Wahyuni, Salamah
; …
- In:
Inventi impact: retailing & consumer services
(
2019
)
1
,
pp. 17-30
Persistent link: https://www.econbiz.de/10012287681
Saved in:
4
The impact of adding online-to-offline service platform channels on firms' offline and total sales and profits
Zhang, Sha
;
Pauwels, Koen
;
Peng, Chenming
- In:
Journal of interactive marketing : a quarterly …
47
(
2019
),
pp. 115-128
Persistent link: https://www.econbiz.de/10012060948
Saved in:
5
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
6
Private sales clubs : a 21st century distribution channel
Betancourt, Roger R.
;
Chocarro, Raquel
;
Cortiñas, Monica
; …
- In:
Journal of interactive marketing : a quarterly …
37
(
2017
),
pp. 44-56
Persistent link: https://www.econbiz.de/10011658343
Saved in:
7
Understanding loyalty in multichannel retailing : the role of brand trust and brand attachment
Frasquet Deltoro, Marta
;
Mollá Descals, Alejandro
; …
- In:
International journal of retail & distribution management
45
(
2017
)
6
,
pp. 608-625
Persistent link: https://www.econbiz.de/10011747850
Saved in:
8
Do channel integration efforts pay-off in terms of online and offline customer loyalty?
Frasquet Deltoro, Marta
;
Miquel, Maria-José
- In:
International journal of retail & distribution management
45
(
2017
)
7/8
,
pp. 859-873
Persistent link: https://www.econbiz.de/10011775727
Saved in:
9
The effects of channel experiences and direct marketing on customer retention in multichannel settings
Chang, Chun-Wei
;
Zhang, Jonathan Z.
- In:
Journal of interactive marketing : a quarterly …
36
(
2016
),
pp. 70-90
Persistent link: https://www.econbiz.de/10011615980
Saved in:
10
Does the nature of the interaction matter? : understanding customer channel choice for purchases and communications
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 276-290
Persistent link: https://www.econbiz.de/10011665396
Saved in:
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