//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of retail & distribution management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~person:"Gupta, Suraksha"
~person:"Iglesias-Pradas, Santiago"
~subject:"Customer citizenship behavior"
~subject:"Distribution channel"
~subject:"Relationship marketing"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 10 applied filters
Year of publication
From:
To:
Subject
All
Customer citizenship behavior
Distribution channel
Relationship marketing
Beziehungsmarketing
5
Consumer behaviour
4
Konsumentenverhalten
4
Confidence
2
Loyalty
2
Vertrauen
2
Affective commitment
1
Affective trust
1
Arbeitsverhalten
1
Behavioral economics
1
Behaviour
1
Brand architecture
1
Brand management
1
Cognitive trust
1
Configuration
1
Continuance commitment
1
Corporate brand relationships
1
Corporate reputation
1
Corporate trust
1
Customer behavior
1
Customer experience
1
Customer uncivil behavior
1
Dienstleistungsqualität
1
E-commerce
1
Economic ethics
1
Einzelhandel
1
Electronic Commerce
1
Employee retention
1
Ethical clime
1
Ethics
1
Ethik
1
Firmenimage
1
Innovation
1
Innovation capability
1
Innovation management
1
Innovationsmanagement
1
Markenarchitektur
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Gupta, Suraksha
Iglesias-Pradas, Santiago
Verhoef, Peter C.
10
Ko, Eunju
8
Balaji, M. S.
7
Brodie, Roderick J.
7
Kim, Kyung Hoon
7
Beatty, Sharon E.
6
Hollebeek, Linda D.
6
Roy, Sanjit
6
Sesé, F. Javier
6
Agnihotri, Raj
5
Aksoy, Lerzan
5
Eisingerich, Andreas B
5
Malthouse, Edward C.
5
McLean, Graeme J.
5
Noble, Stephanie M.
5
Parasuraman, A.
5
Walsh, Gianfranco
5
Wangenheim, Florian von
5
Akter, Shahriar
4
Babin, Barry J.
4
Bijmolt, Tammo H. A.
4
Bolton, Ruth N.
4
Chan, Kimmy Wa
4
Evanschitzky, Heiner
4
Grewal, Dhruv
4
Gustafsson, Anders
4
Keiningham, Timothy
4
Kukar-Kinney, Monika
4
Kumar, V.
4
Larivière, Bart
4
Lemon, Katherine N.
4
McColl-Kennedy, Janet R.
4
Polo-Redondo, Yolanda
4
Ruyter, Ko de
4
Schumann, Jan Hendrik
4
Sharma, Piyush
4
Veloutsou, Cleopatra
4
Wünderlich, Nancy V.
4
Aiello, Gaetano
3
more ...
less ...
Published in...
All
International journal of retail & distribution management
Journal of business research : JBR
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
Technological forecasting & social change : an international journal
2
Corporate reputation review : an international journal
1
European journal of international management : EJIM
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Do morally disengaged employees withdraw from customer-oriented citizenship behavior in response to customers' uncivil behavior?
Agnihotri, Arpita
;
Bhattacharya, Saurabh
;
Gupta, Suraksha
- In:
Journal of business research : JBR
165
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014331848
Saved in:
2
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
Saved in:
3
The effects of trust and peer influence on corporate brand : consumer relationships and consumer loyalty
Ozdemir, Sena
;
Zhang, ShiJie
;
Gupta, Suraksha
;
Bebek, Gaye
- In:
Journal of business research : JBR
117
(
2020
),
pp. 791-805
Persistent link: https://www.econbiz.de/10012288101
Saved in:
4
An investigation into corporate trust and its linkages
Sharma, Kavita
;
Licsandru, Tana Cristina
;
Gupta, Suraksha
; …
- In:
Journal of business research : JBR
117
(
2020
),
pp. 806-824
Persistent link: https://www.econbiz.de/10012288102
Saved in:
5
Influence of innovation capability and customer experience on reputation and loyalty
Foroudi, Pantea
;
Jin, Zhongqi
;
Gupta, Suraksha
; …
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 4882-4889
Persistent link: https://www.econbiz.de/10011588582
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->