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~isPartOf:"International journal of retail & distribution management"
~isPartOf:"Journal of marketing theory and practice"
~subject:"Einzelhandel"
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Einzelhandel
Customer service
15
Kundenservice
15
Consumer behaviour
8
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8
Retail trade
6
USA
5
United States
5
Customer satisfaction
4
Dienstleistungsqualität
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Kundenzufriedenheit
4
Service quality
4
Beziehungsmarketing
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International journal of retail & distribution management
Journal of marketing theory and practice
Journal of retailing and consumer services
13
Journal of retailing
7
International journal of physical distribution & logistics management : IJPD & LM
5
Journal of business research : JBR
4
Gabler Edition Wissenschaft
3
Psychology & marketing
3
SpringerLink / Bücher
3
European journal of operational research : EJOR
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Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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GITAM journal of management : a quarterly publication of GITAM Institute of Management
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International journal of consumer studies
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International journal of physical distribution and logistics management
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Journal of service management
2
Omega : the international journal of management science
2
SOM research reports
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Services marketing quarterly
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The international review of retail, distribution and consumer research
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The journal of services marketing
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Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
1
Arbeitspapier
1
British journal of management : BJM
1
Business strategy and the environment
1
Consumption and public life
1
Dutch journal of finance and management
1
ERIM Ph. D. series research in management / Erasmus Institute of Management
1
ESMT working paper
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Electronic markets : EM ; the international journal of electronic commerce and business media
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Electronic markets : the international journal on networked business
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Employee relations
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European retail research
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Expert journal of marketing
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Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
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Gabler Edition Wissenschaft / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
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ILR review : the journal of work and policy
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of business and economics
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ECONIS (ZBW)
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Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
2
Understanding the causes of retail product returns
Powers, Thomas L.
;
Jack, Eric P.
- In:
International journal of retail & distribution management
43
(
2015
)
12
,
pp. 1182-1202
Persistent link: https://www.econbiz.de/10011431953
Saved in:
3
Exploring the UK high street retail experience : is the service encounter still valued?
Resnick, Sheilagh
;
Foster, Carley
;
Woodall, Tony
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 839-859
Persistent link: https://www.econbiz.de/10010417705
Saved in:
4
CRM and retail service quality : front-line employee perspectives
O'Reilly, Kelly
;
Paper, David
- In:
International journal of retail & distribution management
40
(
2012
)
11
,
pp. 865-881
Persistent link: https://www.econbiz.de/10009686411
Saved in:
5
Family allowances as reverse retail discrimination
Rosenbaum, Mark S.
;
Walsh, Gianfranco
;
Wozniak, Richard
- In:
International journal of retail & distribution management
40
(
2012
)
5
,
pp. 342-359
Persistent link: https://www.econbiz.de/10009568099
Saved in:
6
Customer behavioral legitimacy in retail returns episodes : effects on retail salesperson role conflict
O'Brien, Matthew
;
Hill, Donna J.
;
Autry, Chad W.
- In:
Journal of marketing theory and practice
17
(
2009
)
3
,
pp. 251-266
Persistent link: https://www.econbiz.de/10003867499
Saved in:
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