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~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of business research : JBR"
~subject:"Customer satisfaction"
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Customer satisfaction
Dienstleistungsmanagement
12
Service management
12
Dienstleistungsqualität
7
Service quality
7
Beziehungsmarketing
6
Consumer behaviour
6
Konsumentenverhalten
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Kundenzufriedenheit
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Service
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Service experience
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Services marketing
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Value creation
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service quality
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services management
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Gregoire, Yany
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International journal of services, economics and management
Journal of business research : JBR
International journal of hospitality management
9
International journal of contemporary hospitality management
5
Service Value als Werttreiber : Konzepte, Messung und Steuerung
4
International journal of services and operations management
3
Journal of service research : JSR
3
Journal of service theory and practice : JSTP
3
Management decision : MD
3
Tourism management : research, policies, practice
3
Fokus Dienstleistungsmarketing
2
Global cases on hospitality industry
2
Harvard business review : HBR
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of retailing and consumer services
2
Managing service quality : MSQ ; an international journal
2
SpringerLink / Bücher
2
The journal of services marketing
2
Baltic Journal of Economic Studies
1
Basler Schriften zum Marketing
1
Business process management journal
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Faculty & research / Insead : working paper series
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Research
1
Globalisierung und Wirtschaftswachstum mittelständischer Unternehmungen : XV. Betriebswirtschaftliche Tage zu Schwerin ; 27. und 28. Oktober 2005, Crowne Plaza Hotel Schwerin
1
Human systems management : HSM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
1
International journal of business and economics
1
International journal of business and globalisation : IJBG
1
International journal of business environment : IJBE
1
International journal of business innovation and research
1
International journal of entrepreneurship and innovation management
1
International journal of innovation management
1
International journal of internet and enterprise management : IJIEM
1
International journal of management practice : IJMP
1
International journal of managerial and financial accounting
1
International journal of production economics
1
International journal of productivity and quality management : IJPQM
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ECONIS (ZBW)
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1
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
2
Exploring service quality combining Kano model and importance-performance analysis : customer satisfaction of luxury housing service management
Wu, Tai-Hsi
;
Weng, Shao-Jen
;
Pan, Ruei-Bin
;
Kim, Seung-Hwan
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012256818
Saved in:
3
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
4
The antedecents of re-purchase intentions : the service quality perspective
Perrone, Anthony
;
Wong, Ho Yin
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 203-221
Persistent link: https://www.econbiz.de/10010255102
Saved in:
5
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
6
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
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