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~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of service management"
~subject:"Dienstleistungsqualität"
~subject:"Health care system"
~type_genre:"Article in journal"
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Dienstleistungsqualität
Health care system
Service quality
169
Customer satisfaction
89
Kundenzufriedenheit
89
Consumer behaviour
57
Konsumentenverhalten
57
Beziehungsmarketing
56
Relationship marketing
56
Customer service
28
Kundenservice
28
Services
27
Dienstleistung
26
Dienstleistungssektor
26
Service industry
26
Gesundheitswesen
16
Customer integration
15
Kundenintegration
15
Quality management
15
Qualitätsmanagement
15
service quality
15
Betriebliche Wertschöpfung
14
Health care
14
Value creation
14
Dienstleistungsmanagement
13
Gesundheitsversorgung
13
Service management
13
customer satisfaction
12
Beschwerdemanagement
11
Complaint management
11
Customer experience
10
Arbeitszufriedenheit
8
Customer value
8
Emotion
8
Job satisfaction
8
Kundenwert
8
Malaysia
8
Measurement
8
Messung
8
Online retailing
8
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82
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5
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Article
162
Book / Working Paper
7
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Article in journal
Aufsatz in Zeitschrift
169
Collection of articles of several authors
7
Sammelwerk
7
Conference proceedings
2
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2
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1
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English
169
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Edvardsson, Bo
7
Witell, Lars
5
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Akroush, Mamoun N.
3
Gustafsson, Anders
3
Riel, Allard C. R. van
3
Tronvoll, Bård
3
Abdul Rahman
2
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Brown, Stephen Walter
2
Cham Tat Huei
2
Chase, Richard B.
2
Elg, Mattias
2
Engström, Jon
2
Gruber, Thorsten
2
Hillebrand, Bas
2
Jaakkola, Elina
2
Joosten, Herm
2
Kristensson, Per
2
Leroi-Werelds, Sara
2
Mahr, Dominik
2
Norzalita Abd Aziz
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patrício, Lia
2
Ponsignon, Frederic
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Streukens, Sandra
2
Willems, Kim
2
Wu, Luorong
2
Abudaqa, Anas
1
Adekoya, Adeyemi A.
1
Affara, Israa B.
1
Agbejule, Adebayo
1
Ahlawat, Pardeep K.
1
Ahmed, Gouher
1
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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International journal of services, economics and management
Journal of service management
International journal of hospitality management
401
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of service research
58
The international journal of bank marketing : IJBM
58
Journal of health organization and management
57
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ECONIS (ZBW)
169
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1
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169
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
5
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
6
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
7
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
8
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
9
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
10
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor
;
Bidokhti, Bahare Sabzevari
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
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