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~isPartOf:"International journal of services, economics and management"
~subject:"Dienstleistungssektor"
~subject:"Leistungsbündel"
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Dienstleistungssektor
Leistungsbündel
Customer service
9
Kundenservice
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Dienstleistungsqualität
7
Service quality
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Customer satisfaction
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Kundenzufriedenheit
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Beziehungsmarketing
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Relationship marketing
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Complaint management
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Consumer behaviour
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service failure
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service quality
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service recovery
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International journal of services, economics and management
The journal of services marketing
21
Journal of business research : JBR
12
Journal of retailing and consumer services
12
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
Journal of service management
9
Journal of service research
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
The service industries journal
8
International journal of hospitality management
7
Journal of service research : JSR
6
Journal of the Academy of Marketing Science
5
SpringerLink / Bücher
5
International journal of contemporary hospitality management
4
International journal of production research
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European journal of operational research : EJOR
3
Kundenbeziehungen im Dienstleistungsbereich
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Psychology & marketing
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Australasian marketing journal
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Business process management journal
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California management review
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Cogent business & management
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European journal of marketing
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European journal of marketing : EJM
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Europäische Hochschulschriften / 5
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Gabler Edition Wissenschaft
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Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of production economics
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International journal of quality and service sciences
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International journal of services and operations management
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International journal of services and standards
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Journal of air transport management
2
Journal of service theory and practice
2
Journal of service theory and practice : JSTP
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Managing service quality : MSQ ; an international journal
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Operations management : a strategic approach
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Operations research
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Ross School of Business working paper series
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Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
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2
Special issue: Service imperatives in the new economy : enhancing customer experience
Mathew, P. V.
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010432133
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