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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of service theory and practice : JSTP"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
146
Service industry
146
Dienstleistungsqualität
50
Service quality
50
Innovation
40
Beziehungsmarketing
33
Relationship marketing
33
Customer satisfaction
31
Kundenzufriedenheit
31
Services
31
Dienstleistung
29
Innovation management
29
Innovationsmanagement
29
Service innovation
22
Consumer behaviour
19
Konsumentenverhalten
19
Customer service
16
Kundenservice
16
Business services
14
Firm performance
14
Industrie
14
Manufacturing industries
14
Unternehmensdienstleistung
14
Unternehmenserfolg
14
Betriebliche Wertschöpfung
13
Customer integration
13
Kundenintegration
13
Value creation
13
Business network
11
Dienstleistungsinnovation
11
Resource-based view
11
Ressourcenorientierter Ansatz
11
Unternehmensnetzwerk
11
Bundling strategy
10
Competitive advantage
10
Leistungsbündel
10
Lieferantenmanagement
10
Supplier relationship management
10
Wettbewerbsvorteil
10
Dienstleistungsmanagement
8
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Article
146
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Article in journal
Aufsatz in Zeitschrift
Case study
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Witell, Lars
5
Gustafsson, Anders
4
Wünderlich, Nancy V.
4
Parida, Vinit
3
Sok, Phyra
3
Anderson, Laurel
2
Anning-Dorson, Thomas
2
Fombelle, Paul
2
Gallan, Andrew S.
2
Huiskonen, Janne
2
Jaakkola, Elina
2
Karppinen, Henri
2
Kindström, Daniel
2
Kingshott, Russel P. J.
2
Kohtamäki, Marko
2
Koskela-Huotari, Kaisa
2
Kowalkowski, Christian
2
Kristensson, Per
2
O'Cass, Aron
2
Partanen, Jukka
2
Pereira, Vijay
2
Raddats, Chris
2
Seppänen, Kaisa
2
Sharma, Piyush
2
Smith, Alan D.
2
Snell, Lan
2
Snyder, Hannah
2
Wincent, Joakim
2
Abney, Alexandra K.
1
Abu Bakar Sade
1
Ahmed, Owais
1
Airola, Merja
1
Akter, Shahriar
1
Al-Kilidar, Hiyam
1
Ali, Faizan
1
Alinaghian, Leila
1
Alsaggaf, Mohammed
1
Aminudin, Norsiah
1
Anbanandam, Ramesh
1
Andreassen, Tor W.
1
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International journal of services and operations management
Journal of business research : JBR
Journal of service theory and practice : JSTP
The service industries journal
268
The journal of services marketing
85
International journal of production economics
58
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
Regional studies
33
European journal of operational research : EJOR
31
International journal of hospitality management
30
The journal of business & industrial marketing
30
Journal of service research
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Research policy : policy, management and economic studies of science, technology and innovation
27
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of production research
23
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
21
Papeles de economÃa española
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
Growth and change : a journal of urban and regional policy
20
Información comercial española : ICE : revista de economÃa
20
International journal of quality & reliability management
20
Managing service quality : MSQ ; an international journal
20
The world economy : the leading journal on international economic relations
20
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
20
European review of service economics and management
19
International journal of quality and service sciences
19
Technovation : the international journal of technological innovation, entrepreneurship and technology management
19
Applied economics letters
18
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ECONIS (ZBW)
146
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1
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146
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1
The role of services in creating brand loyalty for B2B manufacturers
Raddats, Chris
;
Roper, Stuart
;
Ashman, Rachel
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014549097
Saved in:
2
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
3
Towards an evaluation framework for inclusive technological innovation in social and health care services
Wilson-Nash, Carolyn
;
Pavlopoulou, Ismini
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014555901
Saved in:
4
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
5
A brief history of service innovation : the evolution of past, present, and future of service innovation
Marvi, Reza
;
Mahavarpour, Nasrin
;
Foroudi, Pantea
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014299256
Saved in:
6
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
7
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
8
Key challenges and opportunities of service innovation processes in technology supplier-service provider partnerships
Homayounfard, Amir
;
Zaefarian, Ghasem
- In:
Journal of business research : JBR
139
(
2022
),
pp. 1284-1302
Persistent link: https://www.econbiz.de/10013194363
Saved in:
9
In-home service consumption : a systematic review, integrative framework and future research agenda
Tsiotsou, Rodoula H.
;
Boukis, Achilleas
- In:
Journal of business research : JBR
145
(
2022
),
pp. 49-64
Persistent link: https://www.econbiz.de/10013197878
Saved in:
10
Explore how SME family businesses of travel service industry use market knowledge for product innovation
Chen, Kuan-Yang
;
Huan, Tzung-cheng
- In:
Journal of business research : JBR
151
(
2022
),
pp. 519-530
Persistent link: https://www.econbiz.de/10013459877
Saved in:
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