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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer satisfaction"
~subject:"Marketing"
~subject:"Performance-Messung"
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Customer satisfaction
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International journal of services and operations management
Journal of retailing and consumer services
Discussion paper series / A / Institute of Economic Research
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Innovatives Markenmanagement
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Qualitative Marktforschung : Konzepte - Methoden - Analysen
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African journal of economic and management studies : AJEMS
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Auto-Motive : Standpunkte und Meinungen von Experten; Vorträge zu "Aktuellen automobilwirtschaftlichen Fragen", Wintersemester...
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AutoUni – Schriftenreihe
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AutoUni-Schriftenreihe
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Der sichere Weg zur Meisterprüfung im KFZ-Techniker-Handwerk
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Driesen Wirtschaftspsychologie
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Economic papers / Warsaw School of Economics, Institute for International Studies
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International journal of retail & distribution management
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Journal of business-to-business marketing
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Journal of open innovation : technology, market, and complexity
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Latin American business review : journal of the Business Association of Latin American Studies (BALAS)
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Neue Herausforderungen an das Dienstleistungsmarketing
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World review of entrepreneurship, management and sustainable development
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Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? : findings from automobile dealerships
Arndt, Aaron D.
;
Karande, Kiran
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 353-359
Persistent link: https://www.econbiz.de/10009541791
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2
Performance optimisation of automobile service centre using Taguchi approach
Sharma, Rishu
;
Garg, Suresh
- In:
International journal of services and operations management
12
(
2012
)
2
,
pp. 221-243
Persistent link: https://www.econbiz.de/10009570268
Saved in:
3
Desingning and pre-testing a questionnaire for two-wheeler services
Bagodi, Virupaxi
;
Mahanty, Biswajit
- In:
International journal of services and operations management
10
(
2011
)
3
,
pp. 348-377
Persistent link: https://www.econbiz.de/10009376028
Saved in:
4
Effects of customer services efficiency and market effectiveness on dealer performance
Rajagopal
- In:
International journal of services and operations management
5
(
2009
)
5
,
pp. 575-594
Persistent link: https://www.econbiz.de/10003884853
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