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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Dienstleistungsmanagement"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungsmanagement
Dienstleistungssektor
51
Service industry
51
Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
13
Kundenzufriedenheit
13
Beziehungsmarketing
7
Quality management
7
Qualitätsmanagement
7
Relationship marketing
7
Consumer behaviour
6
Konsumentenverhalten
6
Dienstleistung
5
Innovation
5
Lieferkette
5
Resource-based view
5
Ressourcenorientierter Ansatz
5
Service management
5
Services
5
Supply chain
5
Betriebliche Wertschöpfung
4
Customer service
4
Firm performance
4
India
4
Indien
4
Industrie
4
Innovation management
4
Innovationsmanagement
4
Kundenservice
4
Manufacturing industries
4
Performance measurement
4
Performance-Messung
4
Unternehmenserfolg
4
Value creation
4
AHP approach
3
AHP-Verfahren
3
Bundling strategy
3
Business process management
3
Business services
3
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Type of publication
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Article
5
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
Language
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English
5
Author
All
Anning-Dorson, Thomas
1
Hakala, Henri
1
Kohtamaki, Marko
1
Parameshwaran, R.
1
Parida, Vinit
1
Partanen, Jukka
1
Pekkanen, Petra
1
Pirttilä, Timo
1
Puolakka, Tiina
1
Saunders, Stephen G.
1
Srinivasan, P. S. S.
1
Wincent, Joakim
1
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Published in...
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International journal of services and operations management
Journal of service theory and practice : JSTP
Journal of service management
6
Journal of service research : JSR
6
The journal of services marketing
4
The service industries journal
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
Journal of business research : JBR
3
Service business
3
Services marketing quarterly
3
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of services and operations management : IJSOM
2
International journal of services technology and management
2
Managing service quality : MSQ ; an international journal
2
Operations management research : OMR ; advancing practice through theory
2
The journal of business & industrial marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Academy of Management perspectives : AMP
1
Benchmarking : an international journal ; BIJ
1
Betriebswirtschaftliche Forschung und Praxis : BFuP
1
Business & information systems engineering
1
Business process management journal
1
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
Decision sciences : DS
1
Der kompetenzbasierte Ansatz auf dem Weg zu einer "Theorie der Unternehmung"
1
Die Betriebswirtschaft : DBW
1
Enlightening tourism : ET ; a pathmaking journal
1
European management journal
1
European research studies
1
European review of service economics and management
1
Human resource management review
1
Human systems management : HSM
1
Information systems and e-business management : ISeB
1
International journal of business and globalisation : IJBG
1
International journal of business excellence : IJBEX
1
International journal of education economics and development : IJEED
1
International journal of hospitality management
1
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ECONIS (ZBW)
5
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1
Analysing courts as a professional service operations management environment
Pekkanen, Petra
;
Puolakka, Tiina
;
Pirttilä, Timo
- In:
International journal of services and operations management
29
(
2018
)
3
,
pp. 332-358
Persistent link: https://www.econbiz.de/10011849973
Saved in:
2
Innovation development in service firms : a three-model perspective
Anning-Dorson, Thomas
- In:
International journal of services and operations management
28
(
2017
)
1
,
pp. 64-80
Persistent link: https://www.econbiz.de/10011813446
Saved in:
3
Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
Saved in:
4
The performance impact of industrial services and service orientation on manufacturing companies
Kohtamaki, Marko
;
Hakala, Henri
;
Partanen, Jukka
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 463-485
Persistent link: https://www.econbiz.de/10011400721
Saved in:
5
An integrated closed-loop model for service performance management
Parameshwaran, R.
;
Srinivasan, P. S. S.
- In:
International journal of services and operations management
4
(
2008
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003629647
Saved in:
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