An integrated closed-loop model for service performance management
Year of publication: |
2008
|
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Authors: | Parameshwaran, R. ; Srinivasan, P. S. S. |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 4.2008, 1, p. 34-55
|
Subject: | Performance-Management | Performance management | Dienstleistungssektor | Service industry | Dienstleistungsmanagement | Service management | AHP-Verfahren | AHP approach | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality |
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