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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Service quality
Dienstleistungssektor
51
Service industry
51
Dienstleistungsqualität
22
Customer satisfaction
13
Kundenzufriedenheit
13
Beziehungsmarketing
7
Quality management
7
Qualitätsmanagement
7
Relationship marketing
7
Consumer behaviour
6
Konsumentenverhalten
6
Dienstleistung
5
Dienstleistungsmanagement
5
Innovation
5
Lieferkette
5
Resource-based view
5
Ressourcenorientierter Ansatz
5
Service management
5
Services
5
Supply chain
5
Betriebliche Wertschöpfung
4
Customer service
4
Firm performance
4
India
4
Indien
4
Industrie
4
Innovation management
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Innovationsmanagement
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Kundenservice
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Manufacturing industries
4
Performance measurement
4
Performance-Messung
4
Unternehmenserfolg
4
Value creation
4
AHP approach
3
AHP-Verfahren
3
Bundling strategy
3
Business process management
3
Business services
3
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11
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Article
22
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Article in journal
Aufsatz in Zeitschrift
Case study
1
Fallstudie
1
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English
22
Author
All
Huiskonen, Janne
2
Karppinen, Henri
2
Seppänen, Kaisa
2
Abu Bakar Sade
1
Alsaggaf, Mohammed
1
Brozovic, Danilo
1
Carlson, Kevin D.
1
Chang, Chia-Jung
1
Chang, Lan-Fang
1
Cheng, Yin-Hui
1
Chiew, Tung Moi
1
Chinchilla, Andrés
1
Chuang, Shih-Chieh
1
Franceschini, Fiorenzo
1
Ganesan, P.
1
Gaur, Sanjaya Singh
1
Hakala, Henri
1
Hasliza Hassan
1
Herjanto, Halimin
1
Hsu, Chao-Chun
1
Huang, Cheng-Hung
1
Kim, Peter BeomCheol
1
Kindström, Daniel
1
Kingshott, Russel P. J.
1
Kleinaltenkamp, Michael
1
Kohtamaki, Marko
1
Li, Xiaoying
1
Lia, Wen-Hung
1
Liao, Ya-Wei
1
Lü, Kevin
1
Madero, Sergio
1
Mastrogiacomo, Luca
1
Mathies, Christine
1
Michayluk, David
1
Muhammad Sabbir Rahman
1
Nordin, Fredrik
1
Pang, Jing
1
Parameshwaran, R.
1
Parida, Vinit
1
Partanen, Jukka
1
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International journal of services and operations management
Journal of service theory and practice : JSTP
The journal of services marketing
41
The service industries journal
31
Journal of retailing and consumer services
26
Journal of business research : JBR
25
Journal of service management
22
International journal of hospitality management
20
Journal of service research : JSR
19
Journal of service research
18
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality & reliability management
11
International journal of contemporary hospitality management
10
European journal of operational research : EJOR
9
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of productivity and quality management : IJPQM
4
International journal of services, economics and management
4
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ECONIS (ZBW)
22
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1
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22
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1
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
2
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
3
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
4
The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Chinchilla, Andrés
;
Sepúlveda, César J.
;
Madero, Sergio
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
Saved in:
5
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
6
Leadership style and service orientation : the catalytic role of employee engagement
Popli, Sapna
;
Rizvi, Irfan A.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011603071
Saved in:
7
Service quality and gobal competitiveness : evidence from global service firms
Wenbin, Sun
;
Pang, Jing
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1058-1080
Persistent link: https://www.econbiz.de/10011811519
Saved in:
8
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
9
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
10
Agreement on service performance ratings between frontline employees and their supervisor
Kim, Peter BeomCheol
;
Carlson, Kevin D.
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 721-740
Persistent link: https://www.econbiz.de/10011599155
Saved in:
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