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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of the Operational Research Society : OR"
~isPartOf:"Public management review"
~subject:"Beziehungsmarketing"
~subject:"United Kingdom"
~type:"article"
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Search: subject_exact:"Mystery shopping"
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Beziehungsmarketing
United Kingdom
Dienstleistungsqualität
159
Service quality
159
Customer satisfaction
63
Kundenzufriedenheit
63
Public services
35
service quality
35
Öffentliche Dienstleistung
35
Quality management
31
Qualitätsmanagement
31
Consumer behaviour
29
Konsumentenverhalten
29
Relationship marketing
25
India
22
Indien
22
Gesundheitsversorgung
20
Health care
20
Gesundheitswesen
18
Health care system
18
Performance measurement
16
Performance-Messung
16
Dienstleistungssektor
15
Service industry
15
customer satisfaction
15
Customer service
13
Kundenservice
13
Betriebliche Wertschöpfung
12
Value creation
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Dienstleistung
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Hospital
11
Krankenhaus
11
Services
11
Electronic Banking
9
Electronic banking
9
Factor analysis
9
Faktorenanalyse
9
SERVQUAL
9
Bank
8
Customer integration
8
Kundenintegration
8
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6
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1
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Article in journal
31
Aufsatz in Zeitschrift
31
Case study
2
Fallstudie
2
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English
31
Author
All
Huiskonen, Janne
2
Karppinen, Henri
2
Seppänen, Kaisa
2
Smith, Alan D.
2
Abu-Lail, Bayan N.
1
Akroush, Mamoun N.
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Apiradee Wongkitrungrueng
1
Appiah, Alexander
1
Ardyan, Elia
1
Azilah Kasim
1
Chang, Lan-Fang
1
Checkland, Kath
1
Chung, Kwanghun
1
Dahiyat, Samer E.
1
Daskin, Mustafa
1
Daunt, Kate L.
1
Fan, Ying
1
Farida, Naili
1
Ganesan, P.
1
Gupta, Atul
1
Günal, M. M.
1
Hardyman, Wendy
1
Howard, Susan J.
1
Hsu, Chao-Chun
1
Hsu, Hui-hsien
1
Huang, Cheng-Hung
1
Jackson, Michael C.
1
Jacob, Jayanth
1
Johnston, N.
1
Jung, Tobias
1
Kislov, Roman
1
Kitchener, Martin
1
Koivuniemi, Jouni
1
Krishnamoorthy, V.
1
Li, Xiaoying
1
Lia, Wen-Hung
1
Liao, Z.
1
Lin, Chi-fan
1
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International journal of services and operations management
Journal of the Operational Research Society : OR
Public management review
Journal of retailing and consumer services
180
International journal of hospitality management
117
Journal of business research : JBR
110
The journal of services marketing
98
The service industries journal
85
Journal of hospitality marketing & management
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Services marketing quarterly
54
Journal of service research : JSR
48
International journal of contemporary hospitality management
47
Journal of travel and tourism marketing
45
Service business
42
Journal of service management
37
The TQM journal : the international review of organizational improvement
33
Tourism management : research, policies, practice
32
Cogent business & management
31
Journal of service research
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
27
The international journal of bank marketing : IJBM
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of quality and service sciences
24
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Journal of air transport management
21
Total quality management & business excellence
21
Marketing intelligence & planning
20
International journal of productivity and quality management : IJPQM
19
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of quality & reliability management
18
International journal of services, economics and management
18
Psychology & marketing
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
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ECONIS (ZBW)
31
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1
"Real-world" priority setting for service improvement in English primary care : a decentred approach
Kislov, Roman
;
Checkland, Kath
;
Wilson, Paul M.
; …
- In:
Public management review
25
(
2023
)
1
,
pp. 150-174
Persistent link: https://www.econbiz.de/10013548256
Saved in:
2
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
3
Selling relationship quality to increase salesperson performance in the pharmacy industry
Udayana, Ida Bagus Nyoman
;
Farida, Naili
;
Ardyan, Elia
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 262-285
Persistent link: https://www.econbiz.de/10012106461
Saved in:
4
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
5
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
6
Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
7
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
8
An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
Saved in:
9
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
10
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
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