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~isPartOf:"International journal of services and operations management"
~isPartOf:"Springer Gabler Research"
~type_genre:"Aufsatzsammlung"
~type_genre:"Fallstudie"
~type_genre:"Systematic review"
~type_genre:"Übersichtsarbeit"
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Search: "Customer relationship management"
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Beziehungsmarketing
6
Relationship marketing
6
Quality management
3
Qualitätsmanagement
3
Dienstleistungsqualität
2
Kundenmanagement
2
Service quality
2
Absatzweg
1
Architecture firm
1
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1
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1
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1
Consumer behaviour
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Dirk Möhlenbruch
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Fallstudie
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Smith, Alan D.
3
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1
Offodile, O. Felix
1
Ritschel, Falk
1
Schagen, Alexander
1
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International journal of services and operations management
Springer Gabler Research
SpringerLink / Bücher
29
Premier reference source
18
Springer eBook Collection / Business and Economics
15
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
12
Gabler Edition Wissenschaft
10
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
10
Springer eBook Collection
8
The journal of business & industrial marketing
8
Best Practice in Marketing : Erfolgsbeispiele zu den vier Kernaufgaben im Marketing
6
Forum Dienstleistungsmanagement
6
Wissenschaft & Praxis
6
Customer-centric marketing strategies : tools for building organizational performance
5
HMD : Praxis der Wirtschaftsinformatik
5
Edward Elgar E-Book Archive
4
Gabler Research
4
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
4
Marketing von Solutions : innovative Ansätze und Best Practices
4
Social Branding : Strategien - Praxisbeispiele - Perspektiven
4
Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES) book series
3
Europäische Hochschulschriften / 5
3
Harvard business review : HBR
3
International journal of electronic customer relationship management : IJECRM
3
International journal of quality and service sciences
3
International journal of retail and distribution management
3
Journal of strategic marketing
3
Lehr- und Handbücher zu Tourismus, Verkehr und Freizeit
3
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3
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3
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3
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3
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3
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3
Advances in business marketing and purchasing
2
Advances in business strategy and competitive advantage (ABSCA) book series
2
Advances in marketing, customer relationship management , and e-services (AMCRMES) book series
2
Basler Schriften zum Marketing
2
Business Collaboration : standortübergreifende Prozesse mit Business Software ; Praxislösungen im Detail ; Fallstudien, Konzepte, Modellierung
2
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ECONIS (ZBW)
6
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1
-
6
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6
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date (oldest first)
1
Handel in Theorie und Praxis : Festschrift zum 60. Geburtstag von Prof. Dr. Dirk Möhlenbruch
Crockford, Gesa
(
contributor
);
Möhlenbruch, Dirk
(
honouree
)
-
2013
Persistent link: https://www.econbiz.de/10009771927
Saved in:
2
Zur Qualität von Inbound Centers im Marketing : Typen - Wirkungen - Implikationen
Schagen, Alexander
-
2012
Persistent link: https://www.econbiz.de/10009671542
Saved in:
3
Business process blueprinting : a method for customer-oriented business process modeling
Hewing, Michael
-
2014
Persistent link: https://www.econbiz.de/10010199392
Saved in:
4
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
5
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
6
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
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