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~isPartOf:"International journal of services and operations management"
~isPartOf:"The service industries journal"
~subject:"Performance-Messung"
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Search: subject_exact:"QFD (Quality function deployment)"
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Performance-Messung
Quality management
117
Qualitätsmanagement
117
Dienstleistungsqualität
42
Service quality
42
Customer satisfaction
26
Kundenzufriedenheit
26
India
20
Indien
20
service quality
20
Dienstleistungssektor
14
Service industry
14
Performance measurement
13
Industrie
11
Lean Production
11
Lean production
11
Manufacturing industries
11
Beziehungsmarketing
10
Relationship marketing
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TQM
10
Six Sigma
9
Consumer behaviour
8
Hospital
8
Konsumentenverhalten
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Krankenhaus
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Lieferkette
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Supply chain
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total quality management
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AHP approach
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AHP-Verfahren
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Business process management
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Fuzzy sets
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Fuzzy-Set-Theorie
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Gesundheitswesen
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Health care system
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Lean Management
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Lean management
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Prozessmanagement
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Standardisierung
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Alonso-Almeida, María del Mar
1
Antunes, Marina Godinho
1
Asokan, P.
1
Baker, Timothy
1
Chang, Hsin Hsin
1
Chen, Li-Fei
1
Chen, Szu-Chi
1
Collier, David A.
1
Digalwar, A. K.
1
Garg, Dixit
1
Gupta, Vineet
1
Jayaraman, Vaidy
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Jha, Abhishek Kumar
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Ju, Ki-Jung
1
Justino, Maria do Rosário
1
Khairul Anuar Mohd Ali
1
Konsra, Pooja
1
Kumar, Raj
1
Main, Naser Alolayyan
1
Min, Ho-key
1
Park, Byeonghwa
1
Park, Sang-June
1
Quirós, Joaquín Texeira
1
Rodríguez Antón, José Miguel
1
Ruben, R. Ben
1
Rubio-Andrada, Luis
1
Sangwan, K. S.
1
Su, Chao-Ton
1
Vinodh S
1
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International journal of services and operations management
The service industries journal
International journal of productivity and quality management : IJPQM
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Total quality management & business excellence
27
The TQM journal : the international review of organizational improvement
25
International journal of quality & reliability management
24
International journal of production research
23
International journal of process management and benchmarking : IJPMB
14
Benchmarking : an international journal ; BIJ
11
Quality management journal : QMJ
10
International journal of production economics
9
International journal of six sigma and competitive advantage : IJSSCA
9
International journal of business excellence
7
The international journal of productivity and performance management : IJPPM
7
Amfiteatru economic : an economic and business research periodical
5
Business process management journal
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and innovation
5
International journal of quality and service sciences
5
Journal of industrial engineering and management : JIEM
4
Socio-economic planning sciences : the international journal of public sector decision-making
4
The international journal of productivity and performance management
4
Benchmarking : an international journal
3
Decision sciences : DS
3
Health care management review : HCM review
3
International journal of agile systems and management : IJASM
3
International journal of business performance and supply chain modelling : IJBPSCM
3
International journal of business process integration and management : IJBPIM
3
International journal of hospitality management
3
Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
3
Journal of health organization and management
3
Measuring business excellence : the journal of organizational performance management
3
Research paper / Strathclyde Business School
3
Accounting, auditing & accountability journal
2
Business strategy and the environment
2
Cambridge studies in comparative public policy
2
Cogent business & management
2
Economic research
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Financial accountability & management : in governments, public services and charities
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ECONIS (ZBW)
13
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1
Application of multi-grade fuzzy and ANFIS approaches for performance analysis of Lean Six Sigma system with sustainable considerations
Ruben, R. Ben
;
Vinodh S
;
Asokan, P.
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 239-261
Persistent link: https://www.econbiz.de/10012106460
Saved in:
2
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
3
Performance evaluation of TQM attainment in Indian manufacturing sector
Gupta, Vineet
;
Garg, Dixit
;
Kumar, Raj
- In:
International journal of services and operations management
29
(
2018
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011849912
Saved in:
4
Total quality management and quality certification : effects in organisational performance
Antunes, Marina Godinho
;
Quirós, Joaquín Texeira
; …
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 439-461
Persistent link: https://www.econbiz.de/10011878292
Saved in:
5
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
6
Sales force behaviour and best practice pricing drive a product's return on investment
Baker, Timothy
;
Collier, David A.
;
Jayaraman, Vaidy
- In:
International journal of services and operations management
28
(
2017
)
3
,
pp. 335-358
Persistent link: https://www.econbiz.de/10011862544
Saved in:
7
An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ju, Ki-Jung
;
Park, Byeonghwa
- In:
International journal of services and operations management
24
(
2016
)
2
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011619972
Saved in:
8
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
9
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
10
The impact of total quality management (TQM) on the hospital's performance : an empirical research
Khairul Anuar Mohd Ali
;
Main, Naser Alolayyan
- In:
International journal of services and operations management
15
(
2013
)
4
,
pp. 482-506
Persistent link: https://www.econbiz.de/10009786580
Saved in:
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