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~isPartOf:"International journal of services and operations management"
~subject:"Beziehungsmarketing"
~subject:"Electronic Banking"
~subject:"Kundenservice"
~type_genre:"Case study"
~type_genre:"Systematic review"
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Beziehungsmarketing
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Dienstleistungsqualität
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Smith, Alan D.
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International journal of services and operations management
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
3
Management research review
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Corporate brand and corporate reputation
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Financial institutions and development
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Influence of FinTech on management transformation
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International journal of business innovation and research
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International journal of management & enterprise development : IJMED
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Journal of air transport management
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Journal of travel and tourism marketing
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Managing service quality : MSQ ; an international journal
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Meffert Marketing Edition
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Online banking security measures and data protection
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Profession : Wissenschaftsedition im Rainer Hampp Verlag
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Quality management journal : QMJ
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Schriften des Institut für Finanzdienstleistungen e.V.
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Strategic change : SC ; briefings in entrepreneurial finance
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The journal of brand management : an international journal
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Tourism management : research, policies, practice
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Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
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2
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
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