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~isPartOf:"International journal of services and operations management"
~subject:"Beziehungsmarketing"
~subject:"Kundenservice"
~type_genre:"Case study"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
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International journal of services and operations management
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
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Management research review
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Corporate brand and corporate reputation
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Financial institutions and development
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International journal of business innovation and research
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International journal of management & enterprise development : IJMED
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Journal of air transport management
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Managing service quality : MSQ ; an international journal
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Profession : Wissenschaftsedition im Rainer Hampp Verlag
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Schriften des Institut für Finanzdienstleistungen e.V.
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Strategic change : SC ; briefings in entrepreneurial finance
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The journal of brand management : an international journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management : research, policies, practice
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Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
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The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
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