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~isPartOf:"International journal of services and operations management"
~subject:"Conjoint-Analyse"
~subject:"Performance-Messung"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Guidebook"
~type_genre:"Reprint"
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Conjoint-Analyse
Performance-Messung
Performance measurement
48
Dienstleistungsqualität
17
Service quality
17
Quality management
13
Qualitätsmanagement
13
Lieferkette
11
Supply chain
11
Customer satisfaction
10
Kundenzufriedenheit
10
Measurement
10
Messung
10
Data envelopment analysis
8
Data-Envelopment-Analyse
8
Structural equation model
8
Strukturgleichungsmodell
8
service quality
8
Balanced Scorecard
6
Balanced scorecard
6
Fuzzy sets
6
Fuzzy-Set-Theorie
6
Industrie
6
Manufacturing industries
6
Firm performance
5
Hospital
5
India
5
Indien
5
Krankenhaus
5
Unternehmenserfolg
5
performance measurement
5
AHP approach
4
AHP-Verfahren
4
BSC
4
Simulation
4
balanced scorecard
4
structural equation modelling
4
Bank
3
Betriebliche Kennzahl
3
Consumer behaviour
3
Erfolgsfaktor
3
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Article
49
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Aufsatz in Zeitschrift
Guidebook
Reprint
Article in journal
49
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English
49
Author
All
Shirouyehzad, Hadi
3
Arabzad, S. Mohammad
2
Asif, Muhammad
2
Devadasan, S. R.
2
Jajja, Muhammad Shakeel Sadiq
2
Khairul Anuar Mohd Ali
2
Maharaja, R.
2
Main, Naser Alolayyan
2
Sakthivel, M.
2
Shahin, Arash
2
Adel, Riham
1
Ahmad, Haseeb
1
Ahmed, Waqar
1
Amaladhasan, S.
1
Antunes, Marina Godinho
1
Arbabshirani, Behrouz
1
Arora, A. P.
1
Aryanezhad, Mir-Bahador
1
Asgari, Nasrin
1
Asika, Nnamdi M.
1
Asokan, P.
1
Awan, Muhammad
1
Awan, Muhammad Usman
1
Awolusi, Olawumi Dele
1
Azhar, Tashfeen
1
Baker, Timothy
1
Barbosa, Belem
1
Battini, Daria
1
Bordoloi, Sanjeev
1
Bouras, Abdelaziz
1
Bradshaw, Ronald
1
Brah, Shaukat Ali
1
Caurio, Cristian
1
Collier, David A.
1
Dabestani, Reza
1
Das, Prasun
1
Datta, Subhash
1
Dhanalakshmi, R.
1
Dia, Mohamed
1
Digalwar, A. K.
1
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International journal of services and operations management
International journal of production research
164
The international journal of productivity and performance management : IJPPM
146
International journal of production economics
120
Public performance & management review
110
Journal of business research : JBR
103
Benchmarking : an international journal ; BIJ
101
International journal of productivity and quality management : IJPQM
91
Omega : the international journal of management science
79
The international journal of productivity and performance management
78
European journal of operational research : EJOR
73
Measuring business excellence : the journal of organizational performance management
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
International journal of hospitality management
64
International journal of quality & reliability management
56
Journal of business ethics : JOBE
54
Industrial marketing management : the international journal for industrial and high-tech firms
53
International journal of business excellence
51
Journal of management accounting research : JMAR
51
Management accounting research
50
International journal of business performance management
49
Management science : journal of the Institute for Operations Research and the Management Sciences
48
The service industries journal
48
Business process management journal
47
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
47
The journal of alternative investments
46
Public management review
45
International journal of logistics systems and management
44
Journal of banking & finance
44
Total quality management & business excellence
43
International journal of project management : the journal of The International Project Management Association
42
International public management journal
42
Tourism management : research, policies, practice
42
The journal of portfolio management : JPM
40
Cogent business & management
39
The accounting review : a publication of the American Accounting Association
39
Supply chain management : an international journal
38
Business strategy and the environment
37
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
37
Advances in management accounting : a research annual
35
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ECONIS (ZBW)
49
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1
Organisational management through performance indicators
Kipper, Liane Mahlmann
;
Nara, Elpidio Oscar Benitez
; …
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 447-464
Persistent link: https://www.econbiz.de/10012162858
Saved in:
2
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
3
Drivers of supply chain transparency and its effects on performance measures in the automotive industry : case of a developing country
Ahmed, Waqar
;
Omar, Mohammad
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 159-186
Persistent link: https://www.econbiz.de/10012106456
Saved in:
4
Application of multi-grade fuzzy and ANFIS approaches for performance analysis of Lean Six Sigma system with sustainable considerations
Ruben, R. Ben
;
Vinodh S
;
Asokan, P.
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 239-261
Persistent link: https://www.econbiz.de/10012106460
Saved in:
5
Green supply chain performance evaluation model for automotive manufacturing industries by using eco-balanced scorecard
Amaladhasan, S.
;
Parthiban, P.
;
Dhanalakshmi, R.
- In:
International journal of services and operations management
33
(
2019
)
4
,
pp. 442-467
Persistent link: https://www.econbiz.de/10012145272
Saved in:
6
An empirical study of the performance of Canadian-owned chains of retail stores
Takouda, Pawoumodom M.
;
Dia, Mohamed
- In:
International journal of services and operations management
33
(
2019
)
4
,
pp. 512-528
Persistent link: https://www.econbiz.de/10012145276
Saved in:
7
Developing a scale for service quality measurement in banks
Asif, Muhammad
;
Awan, Muhammad Usman
;
Jajja, Muhammad …
- In:
International journal of services and operations management
23
(
2016
)
2
,
pp. 153-168
Persistent link: https://www.econbiz.de/10011584478
Saved in:
8
Developing a scale for measuring service quality in the public sector
Asif, Muhammad
;
Awan, Muhammad
;
Haque, Shahbaz Ul
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 418-432
Persistent link: https://www.econbiz.de/10011636001
Saved in:
9
Performance measurement of the leagile supply chain
Maharaja, R.
;
Devadasan, S. R.
;
Sakthivel, M.
;
Murugesh, R.
- In:
International journal of services and operations management
31
(
2018
)
3
,
pp. 396-414
Persistent link: https://www.econbiz.de/10011978878
Saved in:
10
Performance evaluation of TQM attainment in Indian manufacturing sector
Gupta, Vineet
;
Garg, Dixit
;
Kumar, Raj
- In:
International journal of services and operations management
29
(
2018
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011849912
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