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~isPartOf:"International journal of services and operations management"
~subject:"Consumer behaviour"
~subject:"Kundenzufriedenheit"
~subject:"Online-Marketing"
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Search: subject:"Mobile Telekommunikation"
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Consumer behaviour
Kundenzufriedenheit
Online-Marketing
Mobile communications
11
Mobilkommunikation
11
Customer satisfaction
8
Dienstleistungsqualität
8
Service quality
8
Beziehungsmarketing
4
Konsumentenverhalten
4
Relationship marketing
4
Customer service
3
Kundenservice
3
service quality
3
Structural equation model
2
Strukturgleichungsmodell
2
Viral marketing
2
Virales Marketing
2
customer satisfaction
2
Airline
1
Algorithm
1
Algorithmus
1
Beschwerdemanagement
1
Brand image
1
Call centre
1
Callcenter
1
Cellular manufacturing
1
Complaint management
1
Customer value
1
DSPO
1
Deutschland
1
Dienstleistungssektor
1
Emotion
1
Ethiopia
1
Ethiopian Telecommunications Corporation <Addis Abeba>
1
Fertigungsinsel
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Fluggesellschaft
1
GTE
1
Gerechtigkeit
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Germany
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IS success model
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8
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Abu-Lail, Bayan N.
1
Akroush, Mamoun N.
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Chen, Lisa Y.
1
Dahiyat, Samer E.
1
Gerpott, Torsten J.
1
Heo, Jun-Yeon
1
Kim, Kwang-jae
1
Li, Xiaoying
1
Lim, Chie-Hyeon
1
Lü, Kevin
1
Negi, Rakshit
1
Pai, Fan-Yun
1
Patcharanan Klankaew
1
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International journal of services and operations management
Journal of retailing and consumer services
60
Telecommunications policy : the international journal of digital economy, data sciences and new media
37
Journal of business research : JBR
21
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
19
Technological forecasting & social change : an international journal
19
International journal of hospitality management
15
Cogent business & management
14
Information systems research : ISR
14
International journal of business information systems : IJBIS
14
Asia Pacific journal of marketing and logistics
12
International journal of electronic business
12
International journal of internet marketing and advertising : IJIMA
12
International journal of e-business research : an official publication of the Information Resources Management Association
10
SpringerLink / Bücher
10
The journal of services marketing
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of bank marketing
9
International journal of contemporary hospitality management
9
Electronic markets : the international journal on networked business
8
International journal of business innovation and research
8
International journal of electronic marketing and retailing : IJEMR
8
Journal of strategic marketing
8
The service industries journal
8
Global business review
7
Handbook of research on mobile marketing management
7
Information technology and management
7
International journal of retail & distribution management
7
International journal of services, economics and management
7
International journal of technology marketing : IJTMkt
7
Journal of hospitality marketing & management
7
Journal of promotion management : innovations in planning and applied research
7
Journal of travel and tourism marketing
7
Pervasive advertising
7
Psychology & marketing
7
The international journal of bank marketing : IJBM
7
E-marketing ; Vol. 1
6
European journal of marketing : EJM
6
International journal of advertising : the review of marketing communications
6
International journal of consumer studies
6
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ECONIS (ZBW)
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1
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
2
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
3
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
4
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
5
Antecedents of customer satisfaction and purchase intention with mobile shopping system use
Chen, Lisa Y.
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10010127947
Saved in:
6
Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J.
- In:
International journal of services and operations management
13
(
2012
)
4
,
pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
Saved in:
7
An integrated model of perceived service quality and customer loyalty : an empirical examination of the mediation effects of customer satisfaction and customer trust
Dahiyat, Samer E.
;
Akroush, Mamoun N.
;
Abu-Lail, Bayan N.
- In:
International journal of services and operations management
9
(
2011
)
4
,
pp. 453-490
Persistent link: https://www.econbiz.de/10009306309
Saved in:
8
Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
Saved in:
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