//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of services and operations management"
~subject:"Dienstleistungsqualität"
~subject:"Performance-Messung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"QFD (Quality function deployment)"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Performance-Messung
Quality management
88
Qualitätsmanagement
88
Service quality
30
India
20
Indien
20
Customer satisfaction
16
Kundenzufriedenheit
16
service quality
16
Industrie
11
Lean Production
11
Lean production
11
Manufacturing industries
11
TQM
10
Performance measurement
9
Lieferkette
8
Six Sigma
8
Supply chain
8
total quality management
8
AHP approach
7
AHP-Verfahren
7
Business process management
7
Dienstleistungssektor
7
Fuzzy sets
7
Fuzzy-Set-Theorie
7
Hospital
7
Krankenhaus
7
Lean Management
7
Lean management
7
Prozessmanagement
7
Service industry
7
Consumer behaviour
6
Konsumentenverhalten
6
SERVQUAL
6
Beziehungsmarketing
5
Gesundheitswesen
5
Health care system
5
Project management
5
Projektmanagement
5
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
36
Type of publication (narrower categories)
All
Article in journal
36
Aufsatz in Zeitschrift
36
Case study
2
Fallstudie
2
Language
All
English
36
Author
All
Kamakoty, Juhi
2
Smith, Alan D.
2
Sohani, Nagendra
2
Alawamleh, Mohammad
1
Anbuoli, P.
1
Antunes, Marina Godinho
1
Asokan, P.
1
Babbar, Sunil
1
Baker, Timothy
1
Basu, Rana
1
Bhaskar, N. Udaya
1
Bhola, Prabha
1
Cao, Zheng
1
Chadha, Suresh Kumar
1
Collier, David A.
1
Debata, Bikash Ranjan
1
Devi, P. Uma Maheswari
1
Digalwar, A. K.
1
Ershadi, Mohammad Javad
1
Esmaeili, Ahmad
1
Fernando, Yudi
1
Franceschini, Fiorenzo
1
Garg, Dixit
1
Gopi, D.
1
Gupta, Atul
1
Gupta, Vineet
1
Heo, Jun-Yeon
1
Huiskonen, Janne
1
Jayaram, Jayanth
1
Jayaraman, Vaidy
1
Jeyathilagar, D.
1
Jha, Abhishek Kumar
1
Joshi, Pradeep
1
Jothimurugan, T.
1
Ju, Ki-Jung
1
Justino, Maria do Rosário
1
Kahnali, Reza Ahmadi
1
Karppinen, Henri
1
Khairul Anuar Mohd Ali
1
Khan, Sami A.
1
more ...
less ...
Published in...
All
International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
127
International journal of productivity and quality management : IJPQM
103
The TQM journal : the international review of organizational improvement
85
International journal of quality & reliability management
75
Total quality management & business excellence
66
Quality management journal : QMJ
56
International journal of production research
47
International journal of quality and service sciences
34
Benchmarking : an international journal ; BIJ
26
International journal of hospitality management
22
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
21
International journal of six sigma and competitive advantage : IJSSCA
21
International journal of production economics
20
Journal of health organization and management
20
Amfiteatru economic : an economic and business research periodical
18
Health care management review : HCM review
18
International journal of process management and benchmarking : IJPMB
17
Journal of retailing and consumer services
17
Cogent business & management
15
Business process management journal
14
International journal of contemporary hospitality management
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
The service industries journal
14
European research studies
13
International journal of business information systems : IJBIS
13
Service business
13
Socio-economic planning sciences : the international journal of public sector decision-making
12
Benchmarking : an international journal
11
European journal of operational research : EJOR
11
International journal of business excellence
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
International journal of quality and innovation
10
International journal of services and operations management : IJSOM
10
International journal of services and standards
10
Journal of business research : JBR
10
more ...
less ...
Source
All
ECONIS (ZBW)
36
Showing
1
-
10
of
36
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Application of multi-grade fuzzy and ANFIS approaches for performance analysis of Lean Six Sigma system with sustainable considerations
Ruben, R. Ben
;
Vinodh S
;
Asokan, P.
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 239-261
Persistent link: https://www.econbiz.de/10012106460
Saved in:
2
Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach
Ershadi, Mohammad Javad
;
Niaki, Seyed Taghi Akhavan
; …
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 228-240
Persistent link: https://www.econbiz.de/10012154632
Saved in:
3
Managing quality within existing supply chains : case studies from Jordan
Mazzawi, Randa
;
Alawamleh, Mohammad
- In:
International journal of services and operations management
32
(
2019
)
1
,
pp. 44-66
Persistent link: https://www.econbiz.de/10012008845
Saved in:
4
An integrated conceptual model for achieving global quality service in healthcare establishments
Gopi, D.
;
Pandi, A. Pal
;
Sethupathi, P. V. Rajendra
; …
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10012054821
Saved in:
5
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
6
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
7
Performance evaluation of TQM attainment in Indian manufacturing sector
Gupta, Vineet
;
Garg, Dixit
;
Kumar, Raj
- In:
International journal of services and operations management
29
(
2018
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011849912
Saved in:
8
Total quality management and quality certification : effects in organisational performance
Antunes, Marina Godinho
;
Quirós, Joaquín Texeira
; …
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 439-461
Persistent link: https://www.econbiz.de/10011878292
Saved in:
9
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
10
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->