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~isPartOf:"International journal of services and operations management"
~subject:"Fuzzy-Set-Theorie"
~subject:"Health care system"
~subject:"SERVQUAL"
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Fuzzy-Set-Theorie
Health care system
SERVQUAL
Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
30
Service quality
30
India
20
Indien
20
Customer satisfaction
16
Kundenzufriedenheit
16
service quality
16
Industrie
11
Lean Production
11
Lean production
11
Manufacturing industries
11
TQM
10
Performance measurement
9
Performance-Messung
9
Lieferkette
8
Six Sigma
8
Supply chain
8
total quality management
8
AHP approach
7
AHP-Verfahren
7
Business process management
7
Dienstleistungssektor
7
Fuzzy sets
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Hospital
7
Krankenhaus
7
Lean Management
7
Lean management
7
Prozessmanagement
7
Service industry
7
Consumer behaviour
6
Konsumentenverhalten
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Beziehungsmarketing
5
Gesundheitswesen
5
Project management
5
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18
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Vinodh S
2
Afruzi, Elham Nabipoor
1
Alawamleh, Mohammad
1
Asokan, P.
1
Basu, Rana
1
Bhasin, Harsh V.
1
Bhaskar, N. Udaya
1
Bhola, Prabha
1
Chen, Deryk
1
Chiarini, Andrea
1
Date, Prasanna A.
1
Devi, P. Uma Maheswari
1
Dey, Prasanta K.
1
Digalwar, Abhijeet K.
1
Ershadi, Mohammad Javad
1
Esmaeili, Ahmad
1
Franceschini, Fiorenzo
1
Gopi, D.
1
Gupta, Atul
1
Hariharan, Seetharaman
1
Jayakrishna, K.
1
Jeyathilagar, D.
1
Ju, Ki-Jung
1
Kahnali, Reza Ahmadi
1
Kamble, Sachin S.
1
Khan, Sami A.
1
Mashhadiabdol, Maryam
1
Mastrogiacomo, Luca
1
Mazzawi, Randa
1
Moradinasab, Nazanin
1
Niaki, Seyed Taghi Akhavan
1
Pandi, A. Pal
1
Paranitharan, K. P.
1
Park, Byeonghwa
1
Rao, B. Sankara
1
Raut, Rakesh D.
1
Roghanian, Emad
1
Ruben, R. Ben
1
Sadeghee, Razieh
1
Sajadi, Seyed Mojtaba
1
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International journal of services and operations management
International journal of productivity and quality management : IJPQM
41
The TQM journal : the international review of organizational improvement
34
Journal of health organization and management
26
International journal of production research
24
Total quality management & business excellence
21
Quality management journal : QMJ
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
20
Health care management review : HCM review
18
International journal of quality & reliability management
18
IEEE transactions on engineering management : EM
10
International journal of production economics
10
International journal of quality and service sciences
9
Journal of industrial engineering international
9
Socio-economic planning sciences : the international journal of public sector decision-making
8
Benchmarking : an international journal ; BIJ
7
Journal of industrial engineering and management : JIEM
7
Technological forecasting & social change : an international journal
7
Business process management journal
6
European journal of industrial engineering : EJIE
6
European journal of operational research : EJOR
6
International journal of services and standards
5
Springer eBook Collection
5
SpringerLink / Bücher
5
Benchmarking : an international journal
4
International journal of process management and benchmarking : IJPMB
4
International journal of services and operations management : IJSOM
4
International journal of services, economics and management
4
International journal of six sigma and competitive advantage : IJSSCA
4
Journal of the Operational Research Society
4
Vision : the journal of business perspective
4
Administrative Sciences : open access journal
3
Amfiteatru economic : an economic and business research periodical
3
Health marketing quarterly
3
International journal of business information systems : IJBIS
3
International journal of intelligent enterprise : IJIE
3
International journal of logistics systems and management
3
International journal of procurement management
3
Journal of business research : JBR
3
Journal of nonprofit & public sector marketing
3
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ECONIS (ZBW)
18
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1
Application of multi-grade fuzzy and ANFIS approaches for performance analysis of Lean Six Sigma system with sustainable considerations
Ruben, R. Ben
;
Vinodh S
;
Asokan, P.
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 239-261
Persistent link: https://www.econbiz.de/10012106460
Saved in:
2
Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach
Ershadi, Mohammad Javad
;
Niaki, Seyed Taghi Akhavan
; …
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 228-240
Persistent link: https://www.econbiz.de/10012154632
Saved in:
3
Managing quality within existing supply chains : case studies from Jordan
Mazzawi, Randa
;
Alawamleh, Mohammad
- In:
International journal of services and operations management
32
(
2019
)
1
,
pp. 44-66
Persistent link: https://www.econbiz.de/10012008845
Saved in:
4
Application of fuzzy QFD for improving the process sustainability characteristics : a case study
Vimal, K. E. K.
;
Vinodh S
;
Jayakrishna, K.
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 173-201
Persistent link: https://www.econbiz.de/10012008969
Saved in:
5
An integrated conceptual model for achieving global quality service in healthcare establishments
Gopi, D.
;
Pandi, A. Pal
;
Sethupathi, P. V. Rajendra
; …
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10012054821
Saved in:
6
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
7
An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ju, Ki-Jung
;
Park, Byeonghwa
- In:
International journal of services and operations management
24
(
2016
)
2
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011619972
Saved in:
8
Development of fuzzy PROMETHEE algorithm for the evaluation of Indian world-class manufacturing organisations
Digalwar, Abhijeet K.
;
Date, Prasanna A.
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 308-330
Persistent link: https://www.econbiz.de/10011635919
Saved in:
9
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
10
Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 173-205
Persistent link: https://www.econbiz.de/10011636414
Saved in:
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