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~isPartOf:"International journal of services and operations management"
~subject:"Kundenservice"
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Kundenservice
Beziehungsmarketing
40
Relationship marketing
40
Dienstleistungsqualität
21
Service quality
21
Consumer behaviour
18
Konsumentenverhalten
18
Customer satisfaction
15
Kundenzufriedenheit
15
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7
Dienstleistungssektor
5
India
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Indien
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Quality management
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Qualitätsmanagement
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Service industry
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Beschwerdemanagement
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Complaint management
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Customer integration
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Kundenintegration
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Mobile communications
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Mobilkommunikation
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Value creation
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customer satisfaction
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B-to-B-Marketing
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Customer value
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Dienstleistung
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Lieferantenmanagement
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Lieferkette
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Services
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Supplier relationship management
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Apiradee Wongkitrungrueng
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Azilah Kasim
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Boxer, Israel
1
Daskin, Mustafa
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Fan, Ying
1
Huiskonen, Janne
1
Karppinen, Henri
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Mekoth, Nandakumar
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Niu, Run H.
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Pekkola, Sanna
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Rekettye, Gabor
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Seppänen, Kaisa
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International journal of services and operations management
The journal of services marketing
39
Journal of retailing and consumer services
35
Journal of business research : JBR
32
International journal of hospitality management
30
Journal of service research
17
The service industries journal
16
Journal of service research : JSR
15
SpringerLink / Bücher
15
International journal of contemporary hospitality management
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
Journal of retailing
7
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing
5
European journal of marketing : EJM
5
European research studies
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
Springer eBook Collection / Business and Economics
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
Europäische Hochschulschriften / 5
4
Harvard-Business-Manager : das Wissen der Besten
4
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1
Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
2
Service recovery strategies using social media sites
Fan, Ying
;
Niu, Run H.
- In:
International journal of services and operations management
28
(
2017
)
4
,
pp. 540-563
Persistent link: https://www.econbiz.de/10011860881
Saved in:
3
Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour : does gender make a difference?
Daskin, Mustafa
;
Azilah Kasim
- In:
International journal of services and operations management
23
(
2016
)
4
,
pp. 467-485
Persistent link: https://www.econbiz.de/10011588653
Saved in:
4
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
5
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
6
A typology for frontline employee adaptability to gain insights in service customisation : a viewpoint
Sony, Michael
;
Mekoth, Nandakumar
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 490-508
Persistent link: https://www.econbiz.de/10009576342
Saved in:
7
The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b
Boxer, Israel
;
Rekettye, Gabor
- In:
International journal of services and operations management
8
(
2011
)
2
,
pp. 222-256
Persistent link: https://www.econbiz.de/10008907214
Saved in:
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