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~isPartOf:"International journal of services and operations management"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
~type_genre:"Article in journal"
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Search: subject:"Zufriedenheit"
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Kundenzufriedenheit
Tourism employees
Customer satisfaction
63
Dienstleistungsqualität
55
Service quality
55
Consumer behaviour
23
Konsumentenverhalten
23
service quality
22
India
19
Indien
19
Quality management
16
Qualitätsmanagement
16
customer satisfaction
16
Beziehungsmarketing
15
Relationship marketing
15
Dienstleistungssektor
9
Service industry
9
Arbeitszufriedenheit
8
Job satisfaction
8
Mobile communications
8
Mobilkommunikation
8
Structural equation model
7
Strukturgleichungsmodell
7
Customer service
6
Kundenservice
6
Performance measurement
6
Performance-Messung
6
satisfaction
6
Emotion
5
SEM
5
SERVQUAL
5
job satisfaction
5
Bank
4
Beschwerdemanagement
4
Complaint management
4
Electronic Banking
4
Electronic banking
4
Factor analysis
4
Faktorenanalyse
4
Hospital
4
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Article
64
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Article in journal
Aufsatz in Zeitschrift
64
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English
64
Author
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Akroush, Mamoun N.
2
Ali, Sadia Samar
2
Dubey, Rameshwar
2
Satapathy, Suchismita
2
Shaian Kiumarsi
2
Subashini, R.
2
Vasumathi, A.
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adams, Samuel
1
Adeinat, Iman M.
1
Adil, Mohd
1
Ahmad, F.
1
Allada, Vijaya Kameswari
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Amponsah, Christian Tabi
1
Anbuoli, P.
1
Anish, M. N.
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Azilah Kasim
1
Azizan Marzuki
1
Babayof, Ladan
1
Babbar, Sunil
1
Bagodi, Virupaxi
1
Barbosa, Belem
1
Bellamkonda, Raja Shekhar
1
Berggren, Björn
1
Bharadwaj, R. K.
1
Bhaskar, N. Udaya
1
Chang, Lan-Fang
1
Chaudhuri, Ranjan
1
Chen, Lisa Y.
1
Chinchilla, Andrés
1
Dahiyat, Samer E.
1
Dasgupta, Samrat
1
Dash, Manoj Kumar
1
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Published in...
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International journal of services and operations management
International journal of hospitality management
420
Journal of retailing and consumer services
419
Journal of business research : JBR
302
The journal of services marketing
192
Tourism management : research, policies, practice
180
International journal of contemporary hospitality management
179
The service industries journal
178
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of hospitality marketing & management
167
Journal of travel and tourism marketing
166
Cogent business & management
105
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Tourism management perspectives : TMP
95
Journal of air transport management
90
Journal of service research : JSR
89
Service business
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of quality and service sciences
63
Journal of Asian finance, economics and business : JAFEB
60
European journal of marketing : EJM
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
International journal of business information systems : IJBIS
49
International journal of electronic customer relationship management : IJECRM
49
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ECONIS (ZBW)
64
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21
RAILQUAL : a multiple item scale for evluating railway passenger service quality and satisfaction
Maruvada, Devi Prasad
;
Bellamkonda, Raja Shekhar
- In:
International journal of services and operations management
27
(
2017
)
2
,
pp. 145-166
Persistent link: https://www.econbiz.de/10011757078
Saved in:
22
Emotional management and behavioural inhibition system in service failures
Thuc Nghi Le
- In:
International journal of services and operations management
27
(
2017
)
2
,
pp. 190-209
Persistent link: https://www.econbiz.de/10011757781
Saved in:
23
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
24
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
25
The influence of emotional intelligence on work-life balance of faculty members' performance and satisfaction in the educational institutions using multivariate analysis, India : a...
Sagaya, Mary T.
;
Vasumathi, A.
;
Subashini, R.
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 189-209
Persistent link: https://www.econbiz.de/10011522566
Saved in:
26
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
27
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
28
Service quality and customer satisfaction in public transport operations
Amponsah, Christian Tabi
;
Adams, Samuel
- In:
International journal of services and operations management
25
(
2016
)
4
,
pp. 531-549
Persistent link: https://www.econbiz.de/10011636649
Saved in:
29
Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour : does gender make a difference?
Daskin, Mustafa
;
Azilah Kasim
- In:
International journal of services and operations management
23
(
2016
)
4
,
pp. 467-485
Persistent link: https://www.econbiz.de/10011588653
Saved in:
30
Effects of managers' communication and satisfaction on their perceived importance of value chain sustainability
Kim, Bowon
;
Kim, Sunghak
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 21-47
Persistent link: https://www.econbiz.de/10011593358
Saved in:
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