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~isPartOf:"International journal of services and operations management"
~type_genre:"Collection of articles of several authors"
~type_genre:"Conference paper"
~type_genre:"Fallstudie"
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Smith, Alan D.
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Ketikidis, Panayiotis H.
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Offodile, O. Felix
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International journal of services and operations management
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
18
Industrial marketing management : the international journal for industrial and high-tech firms
14
Premier reference source
14
The journal of business & industrial marketing
12
Gabler Edition Wissenschaft
11
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
10
Journal of business research : JBR
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Wissenschaft & Praxis
9
The international review of retail, distribution and consumer research
8
Journal of marketing management : MM
7
Best Practice in Marketing : Erfolgsbeispiele zu den vier Kernaufgaben im Marketing
6
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
6
Critical explorations
5
Customer-centric marketing strategies : tools for building organizational performance
5
Edward Elgar E-Book Archive
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Gabler Research
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HMD : Praxis der Wirtschaftsinformatik
5
International journal of quality and service sciences
5
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
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Business horizons
4
Dialogmarketing Perspektiven 2018/2019 : Tagungsband 13. wissenschaftlicher interdisziplinärer Kongress für Dialogmarketing
4
Forum Dienstleistungsmanagement
4
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
4
Interdisciplinary management research XVI ; 1
4
International journal of electronic customer relationship management : IJECRM
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of strategic marketing
4
Marketing von Solutions : innovative Ansätze und Best Practices
4
Psychology & marketing
4
Social Branding : Strategien - Praxisbeispiele - Perspektiven
4
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
4
The journal of brand management : an international journal
4
Advances in National Brand and Private Label Marketing : 10th International Conference, 2023
3
Advances in marketing, customer relationship management , and e-services (AMCRMES) book series
3
Europäische Hochschulschriften / 5
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Harvard business review : HBR
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International journal of business innovation and research
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International journal of economics and financial issues : IJEFI
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1
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
2
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
3
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
4
Special issue: supply chain and customer relationships management in the global economy
Ketikidis, Panayiotis H.
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003561521
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