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~isPartOf:"International journal of services and operations management"
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Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
30
Service quality
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India
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Customer satisfaction
16
Kundenzufriedenheit
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service quality
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total quality management
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Devadasan, S. R.
6
Murugesh, R.
3
Smith, Alan D.
3
Vinodh S
3
Al-Khalili, Amjad
2
Amjad Khalili
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Baker, Timothy
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Chiarini, Andrea
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Digalwar, A. K.
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Garg, Dixit
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Karim, A. N. Mustafizul
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Md Yusof Ismail
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Min, Ho-key
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Paranitharan, K. P.
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Shalij, P. R.
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Sohani, Nagendra
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Afruzi, Elham Nabipoor
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Bouami, Driss
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
416
International journal of quality & reliability management
395
International journal of production research
353
Total quality management & business excellence
250
International journal of production economics
199
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
176
European journal of operational research : EJOR
93
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Europäische Hochschulschriften / 5
44
Beiträge zur Hochschulpolitik
42
IEEE transactions on engineering management : EM
42
Journal of health organization and management
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
International journal of technology management : IJTM
38
Cogent business & management
36
Springer eBook Collection
35
Management science : journal of the Institute for Operations Research and the Management Sciences
34
European research studies
32
Gabler Edition Wissenschaft
32
A Productivity Press book
31
International journal of business excellence : IJBEX
30
Six Sigma in der Finanzbranche
30
International journal of hospitality management
29
International journal of services and operations management : IJSOM
29
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ECONIS (ZBW)
88
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88
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1
An integrated conceptual model for achieving global quality service in healthcare establishments
Gopi, D.
;
Pandi, A. Pal
;
Sethupathi, P. V. Rajendra
; …
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10012054821
Saved in:
2
Reducing rejections using Six Sigma : a case from Indian automobile component manufacturing industry
Kaushik, Mohit
;
Chauhan, Gaurav
;
Mathiyazhagan, Maathai K.
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 69-86
Persistent link: https://www.econbiz.de/10012054833
Saved in:
3
Application of multi-grade fuzzy and ANFIS approaches for performance analysis of Lean Six Sigma system with sustainable considerations
Ruben, R. Ben
;
Vinodh S
;
Asokan, P.
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 239-261
Persistent link: https://www.econbiz.de/10012106460
Saved in:
4
Managing quality within existing supply chains : case studies from Jordan
Mazzawi, Randa
;
Alawamleh, Mohammad
- In:
International journal of services and operations management
32
(
2019
)
1
,
pp. 44-66
Persistent link: https://www.econbiz.de/10012008845
Saved in:
5
Application of fuzzy QFD for improving the process sustainability characteristics : a case study
Vimal, K. E. K.
;
Vinodh S
;
Jayakrishna, K.
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 173-201
Persistent link: https://www.econbiz.de/10012008969
Saved in:
6
Causes of reluctance of Indian manufacturing SMEs in adopting total quality management
Majumdar, Jyoti Prakas
;
Kundum, Goutam Kumar
;
Manohar, …
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 362-386
Persistent link: https://www.econbiz.de/10012009027
Saved in:
7
Manufacturing excellence in the Indian automobile industry through sustainable lean manufacturing : a case study
Kumar, Naveen
;
Mathiyazhagan, Maathai K.
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 180-196
Persistent link: https://www.econbiz.de/10012154626
Saved in:
8
Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach
Ershadi, Mohammad Javad
;
Niaki, Seyed Taghi Akhavan
; …
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 228-240
Persistent link: https://www.econbiz.de/10012154632
Saved in:
9
An empirical study on integrated manufacturing system practiced in Indian industries : a structural equation modelling approach
Paranitharan, K. P.
;
Babu, T. Ramesh
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 259-277
Persistent link: https://www.econbiz.de/10012154634
Saved in:
10
Linkages of QMS and soft EMS : perceptions of operations managers as modelled by SEM
Amjad Khalili
;
Md Yusof Ismail
;
Karim, A. N. Mustafizul
; …
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 341-360
Persistent link: https://www.econbiz.de/10012159138
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