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~isPartOf:"International journal of services and operations management"
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Search: subject_exact:"Dienstleistungssektor"
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Dienstleistungssektor
33
Service industry
33
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
8
Kundenzufriedenheit
8
Quality management
7
Qualitätsmanagement
7
Beziehungsmarketing
5
Lieferkette
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Relationship marketing
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Supply chain
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Consumer behaviour
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Konsumentenverhalten
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AHP approach
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AHP-Verfahren
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Business process management
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Dienstleistungsmanagement
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India
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Prozessmanagement
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service quality
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services
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supply chain management
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Customer service
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DEA
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Data envelopment analysis
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Huiskonen, Janne
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Karppinen, Henri
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Seppänen, Kaisa
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Smith, Alan D.
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Abu Bakar Sade
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Ahmed, Owais
1
Airola, Merja
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Alsaggaf, Mohammed
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Aminudin, Norsiah
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Anbanandam, Ramesh
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Azhar, Tashfeen
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Chinchilla, Andrés
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Fazli Idris
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International journal of services and operations management
The service industries journal
267
Journal of business research : JBR
91
The journal of services marketing
85
SpringerLink / Bücher
76
Service business
61
International journal of production economics
58
Journal of service management
58
Industrial marketing management : the international journal for industrial and high-tech firms
52
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
42
Structural change and economic dynamics : SC+ED
38
NBER working paper series
35
Discussion paper
34
Regional studies
33
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
ifo Schnelldienst
29
Services marketing quarterly
28
Ifo Schnelldienst
27
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
Working paper
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
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ECONIS (ZBW)
33
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1
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
2
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
3
Supply chain management in the services industry : a study from a middle-eastern country
DeSouza, Arthur
;
Haddud, Abubaker
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 500-535
Persistent link: https://www.econbiz.de/10012162861
Saved in:
4
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
5
Leader member exchange leading service employee desired job outcomes and performance : an Indian evidence
Siddiqi, Mushtaq A.
;
Tandon, Manvinder Singh
;
Ahmed, Owais
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 311-330
Persistent link: https://www.econbiz.de/10012145296
Saved in:
6
The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Chinchilla, Andrés
;
Sepúlveda, César J.
;
Madero, Sergio
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
Saved in:
7
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
8
Analysing courts as a professional service operations management environment
Pekkanen, Petra
;
Puolakka, Tiina
;
Pirttilä, Timo
- In:
International journal of services and operations management
29
(
2018
)
3
,
pp. 332-358
Persistent link: https://www.econbiz.de/10011849973
Saved in:
9
Subcontract manufacturer's service portfolio in the metal industry
Häkkinen, Kai
;
Airola, Merja
;
Kettunen, Outi
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 120-136
Persistent link: https://www.econbiz.de/10011878426
Saved in:
10
A multi-criteria decision model for the selection of professional service innovative organisation
Soni, Gunjan
;
Vinayak, Kalluri
;
Tyagi, Aditya
- In:
International journal of services and operations management
27
(
2017
)
2
,
pp. 167-189
Persistent link: https://www.econbiz.de/10011757093
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