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~isPartOf:"International journal of services and operations management"
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Search: subject_exact:"Mobilkommunikation"
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Mobile communications
11
Mobilkommunikation
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Customer satisfaction
8
Dienstleistungsqualität
8
Kundenzufriedenheit
8
Service quality
8
Beziehungsmarketing
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Consumer behaviour
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Relationship marketing
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service quality
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customer satisfaction
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Beschwerdemanagement
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Brand image
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Complaint management
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DSPO
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Deutschland
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Ethiopia
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Ethiopian Telecommunications Corporation <Addis Abeba>
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Abu-Lail, Bayan N.
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Akroush, Mamoun N.
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Alsaggaf, Mohammed
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Amnuay Saengnoree
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Chen, Lisa Y.
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Dahiyat, Samer E.
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Durbarry, Ramesh
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Gerpott, Torsten J.
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Harnisch, Michael J.
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Heo, Jun-Yeon
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Kim, Kwang-jae
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Li, Xiaoying
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Lim, Chie-Hyeon
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Mahadeo, J. D.
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Mahapatra, Siba Sankar
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Narkhede, B. E.
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Negi, Rakshit
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Pai, Fan-Yun
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Patcharanan Klankaew
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Petrovic, Otto
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Puchleitner, Thomas
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International journal of services and operations management
Telecommunications policy : the international journal of digital economy, data sciences and new media
280
Technological forecasting & social change : an international journal
92
Journal of retailing and consumer services
70
SpringerLink / Bücher
48
Information economics and policy : IEP
46
AGDI working paper
41
International journal of networking and virtual organisations : IJNVO
37
Journal of business research : JBR
37
Handbook of research in mobile business : technical, methodological, and social perspectives
36
International journal of business information systems : IJBIS
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
29
Information systems research : ISR
29
The Second International Conference on Mobile Business : m>Business 2003 ; [Die Konferenz "m>Business" fand vom 23. bis 24. Juni 2003 in Wien statt]
27
WIK Diskussionsbeitrag
26
CESifo working papers
25
Discussion paper / Centre for Economic Policy Research
25
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
24
International journal of e-business research : an official publication of the Information Resources Management Association
23
Research policy : policy, management and economic studies of science, technology and innovation
23
Diskussionsbeiträge / Wissenschaftliches Institut für Kommunikationsdienste
22
NBER working paper series
22
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
22
Working paper
22
Applied economics
21
Diskussionsbeiträge / Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste
21
Tourism management : research, policies, practice
20
International journal of hospitality management
19
International journal of industrial organization
19
Handbook of research on mobile marketing management
18
Cogent business & management
17
Electronic markets : the international journal on networked business
17
Gabler Edition Wissenschaft
17
International journal of electronic business
17
NBER Working Paper
17
Electronic commerce research
16
Mobile virtual work : a new paradigm? ; With 26 tables
16
NET Institute Working Paper
16
Technology analysis & strategic management
16
Working paper / National Bureau of Economic Research, Inc.
16
Applied economics letters
15
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ECONIS (ZBW)
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1
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
2
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
3
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
4
A novel algorithm for virtual cellular manufacturing considering real life production factors
Tambuskar, Dhanraj P.
;
Narkhede, B. E.
;
Mahapatra, Siba …
- In:
International journal of services and operations management
20
(
2015
)
2
,
pp. 246-269
Persistent link: https://www.econbiz.de/10011402479
Saved in:
5
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
6
Research on mobile communication systems in last-mile logistics to create an end-to-end information flow
Petrovic, Otto
;
Harnisch, Michael J.
;
Puchleitner, Thomas
- In:
International journal of services and operations management
19
(
2014
)
2
,
pp. 172-190
Persistent link: https://www.econbiz.de/10011281705
Saved in:
7
Antecedents of customer satisfaction and purchase intention with mobile shopping system use
Chen, Lisa Y.
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10010127947
Saved in:
8
Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J.
- In:
International journal of services and operations management
13
(
2012
)
4
,
pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
Saved in:
9
An integrated model of perceived service quality and customer loyalty : an empirical examination of the mediation effects of customer satisfaction and customer trust
Dahiyat, Samer E.
;
Akroush, Mamoun N.
;
Abu-Lail, Bayan N.
- In:
International journal of services and operations management
9
(
2011
)
4
,
pp. 453-490
Persistent link: https://www.econbiz.de/10009306309
Saved in:
10
Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
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