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~isPartOf:"International journal of services and standards"
~isPartOf:"Quality management journal : QMJ"
~subject:"Dienstleistungsqualität"
~subject:"Health care"
~subject:"Lean production"
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Dienstleistungsqualität
Health care
Lean production
Quality management
194
Qualitätsmanagement
194
Service quality
57
USA
29
United States
29
quality management
29
Hospital
26
Krankenhaus
26
Standardisierung
26
Standardization
26
Gesundheitsversorgung
23
Lean Management
22
Lean management
22
Gesundheitswesen
21
Health care system
21
Lieferkette
19
Supply chain
19
Business process management
17
Customer satisfaction
17
Kundenzufriedenheit
17
Lean Production
17
Prozessmanagement
17
Product quality
15
Produktqualität
15
Six Sigma
14
Bibliometrics
12
Bibliometrie
12
Firm performance
12
Performance measurement
12
Performance-Messung
12
Unternehmenserfolg
12
Innovation
11
Award
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KMU
10
Preisverleihung
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SME
10
healthcare
9
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75
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English
75
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Prybutok, Victor R.
8
Chakraborty, Subhajit
4
Kaynak, Hale
4
McFadden, Kathleen L.
4
Davis, Mark
3
Fredendall, Lawrence D.
3
Johnson, Dana M.
3
Prybutok, Victor
3
Russell, Roberta S.
3
Antony, Jiju
2
Bernardo, Vitor Zanetti
2
Blankson, Charles
2
Choi, Yunsik
2
Cudney, Elizabeth A.
2
Erkul, Muratcan
2
Ferrand, Yann B.
2
Gardner, John W.
2
Gerolamo, Mateus Cecílio
2
Gowen, Charles, III.
2
Honda, Ana Carolina
2
Lee, Jung Young
2
Linderman, Kevin W.
2
Nottingham, Quinton J.
2
Pirrallo, Ronald G.
2
Ponnaiyan, Subramaniam
2
Weathers, Danny
2
Zhang, Xiaoni
2
Ababneh, Khaldoun I.
1
AlNajem, Mohamad N.
1
Alkhatib, Saleh
1
Ashton, Triss
1
Atrek, Banu
1
Barton, Maitland E.
1
Bashar, Abul
1
Basu, Rana
1
Bayraktaroglu, Gul
1
Bhola, Prabha
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Cernauskas, Deborah
1
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International journal of services and standards
Quality management journal : QMJ
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
108
International journal of productivity and quality management : IJPQM
106
The TQM journal : the international review of organizational improvement
103
International journal of quality & reliability management
95
Total quality management & business excellence
68
International journal of six sigma and competitive advantage : IJSSCA
53
International journal of production research
48
International journal of services and operations management
40
Health care management review : HCM review
39
International journal of quality and service sciences
37
Journal of health organization and management
30
Auditing : a journal of practice & theory
21
Benchmarking : an international journal ; BIJ
21
Beiträge zur Hochschulpolitik
20
International journal of process management and benchmarking : IJPMB
20
International journal of hospitality management
19
International journal of production economics
19
The international journal of productivity and performance management : IJPPM
19
Business process management journal
18
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
16
International journal of services and operations management : IJSOM
16
Cogent business & management
15
European research studies
15
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
13
Journal of industrial engineering and management : JIEM
13
Service business
13
The service industries journal
13
International journal of business excellence
12
International journal of business excellence : IJBEX
12
Journal of business research : JBR
12
Benchmarking : an international journal
11
European journal of operational research : EJOR
11
International journal of services, economics and management
11
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ECONIS (ZBW)
75
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75
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1
Industry 4.0 and Lean Six Sigma integration in manufacturing : a literature review, an integrated framework and proposed research perspectives
Skalli, Dounia
;
Charkaoui, Abdelkabir
;
Cherrafi, Anass
; …
- In:
Quality management journal : QMJ
30
(
2023
)
1
,
pp. 16-40
Persistent link: https://www.econbiz.de/10013555467
Saved in:
2
The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country
Bashar, Abul
;
Rahman, Md. Mahbubur
;
Sakib, Md. Nazmus
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10014545249
Saved in:
3
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
4
Deming-based Lean Six Sigma stewardship
Gitlow, Howard S.
- In:
Quality management journal : QMJ
30
(
2023
)
3
,
pp. 202-208
Persistent link: https://www.econbiz.de/10014333454
Saved in:
5
Investigating the critical success factors for integrating Lean Six Sigma and Industry 4.0
Khourshed, Nevien F.
- In:
Quality management journal : QMJ
30
(
2023
)
4
,
pp. 259-278
Persistent link: https://www.econbiz.de/10014373761
Saved in:
6
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
7
Back to the future : cybernetics for safety, quality and cybersecurity
Cernauskas, Deborah
;
Kumiega, Andrew
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 183-192
Persistent link: https://www.econbiz.de/10013410708
Saved in:
8
Impact of lean and quality management practices on green supply chain performance : an empirical study on ceramic enterprises
Choudhary, Kailash
;
Sangwa, Narpat Ram
;
Sangwan, Kuldip …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 193-211
Persistent link: https://www.econbiz.de/10013410711
Saved in:
9
An empirical study on quality improvement in higher education institutions with reference to selected processes
Mulay, Rahul V.
;
Khanna, Vandana Tandon
- In:
Quality management journal : QMJ
28
(
2021
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10012425476
Saved in:
10
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650359
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