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~isPartOf:"International journal of services and standards"
~person:"Evangelopoulos, Nicholas"
~subject:"Compensation system"
~subject:"Dienstleistungsqualität"
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Compensation system
Dienstleistungsqualität
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Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
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